Amsterdam Area
I help start-ups scale—without losing what made them successful in the first place. As companies grow, things get complicated—communication breaks down, expectations become unclear, and early ways of working stop scaling. I help bring clarity, consistency, and focus at the moments it matter most. With 20+ years of experience in high-growth technology companies, I can help to implement practical, scalable People & Culture strategies that support both business goals and a great employee experience—so teams can perform at their best as the organisation evolves. My approach centres on building trust at scale: aligning values to daily behaviours, strengthening leadership capability, and putting in place people practices that are simple, effective, and built for growth. I support process implementation and improvement across the full people lifecycle, including: • Culture and values • Talent acquisition • Onboarding and offboarding • Engagement and retention • Leadership development • Performance management and feedback • Compensation and benefits • Compliance, risk, and people operations • Reporting, dashboards, and people analytics • Rightsizing and reorganisations I’m passionate about creating environments where people thrive and organisations perform—ensuring people, processes, and culture can keep pace with ambitions.
Responsible for defining and implementing the People and Culture strategy, including Talent Acquisition, Onboarding and Offboarding, Engagement and Retention, Compensation and Benefits, HR Operations and Compliance, Diversity, Equity and Inclusion, and Performance Management. Enabled growth from 70 to 200+ employees across EMEA.
Responsibilities: - Servicing customers (B2B) in EMEA and UKI. - Responsible for the service levels and overall operations management of 5 languages/skills, across 2 channels (phone and email). - Responsible for partnering with HR to support the overall employee experience. - Responsible for partnering with Commercial, Product and Marketing to support the overall Customer Experience. Achievements: - Designed and implemented the Global Customer Care Service Levels, KPIs and Dashboards (objectives and measures of success). - Implemented continous process improvements that increased efficiency and enabled a more seamless customer experience in EMEA. - Optimised the global warranty process. - Succesfully managed through an ERP implementation.
Responsibilities: - Leadership of 350+ people (Operations Managers, Supervisors and Technical Support Agents) in Amsterdam. - Servicing customers (B2C) in EMEA and UKI. - Responsible for the service levels and overall operations management of 10 languages/skills, across 3 channels (phone, chat and social). Responsible for partnering with Product to support the overall Customer Experience. - Responsible for partnering with HR to support the overall employee experience. Achievements: - Increase in employee engagement. - Implementation of a talent management and development program. - Successfully lead the operation over to an outsource partner.
Responsibilities: - Leadership of 130+ people (Supervisors and Technical Support Agents) in Amsterdam. - Servicing customers (B2C) in EMEA and UKI. - Responsible for the service levels and overall operations management of 6 languages/skills.
Responsibilities: - Management of 60 Technical Support Agents and Supervisors across 3 locations - Amsterdam | Barcelona | Leipzig. - Servicing customers and partners (B2B) in EMEA. - Hardware and software support. Achievements: - Increase in service level results for response times and first time resolution (FTR). - Significant and continuous increase in customer satisfaction results (CES and NPS). - Increase in employee engagement. - Increase in operational excellence through the identification and implementation of process and reporting improvements. - Implementation of training and coaching program for onboarding and upskilling. - Implementation of customer onboarding training to increase customer success through improved product adoption.
Responsibilities: - Management of 15 Technical Support Agents in Amsterdam. - Servicing customers and partners (B2B) in EMEA. - Hardware and software support.