Jamaica
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• Process customer transactions, including deposits, withdrawals, and transfers, assisting at least 50 customers daily. • Cash both foreign and local cheques. • Manage currency exchange services for customers. • Verify and authenticate customer identification for transactions. • Provide exceptional customer service and promptly address any concerns or issues. • Maintain accurate records of all transactions, ensuring compliance with banking regulations and minimizing errors. • Monitor accounts for potentially fraudulent activity, taking immediate action as needed to protect both the institution's assets and its customers.
Conducted back-office transactions, prepared daily trade reports, monitored account activities, and managed NCBCM client accounts. • Managed Fixed Term Deposits and daily clearing by collaborating with the Settlement Officer to ensure efficient and timely transaction settlements. • Finalized daily audit confirmations within a three-day turnaround. • Processed daily cash payment requests. • Completed cash flows daily and balanced all six-unit trust accounts. • Completed daily cash flows for NCB and NCBCM Cayman accounts. • Monitored and performed audit checks for OMNI IPO, NCBFG BOND, and NCBFG APO.