Colombia
I’m a bilingual (English/Spanish) professional with experience in client intake, customer support, and legal assistance. With a strong background in personal injury law, I excel in managing client communications, case management, and administrative tasks. Proficient in tools like Hubspot, FileVine, and Microsoft Office, I bring exceptional organizational skills and attention to detail. I’m passionate about delivering top-notch client service, with a focus on empathy, efficiency, and problem-solving. Whether as an intake specialist or virtual assistant, I’m committed to helping teams achieve their goals.
- Managed diverse communication channels: emails, social media, texts. - Expertly handled inbound/outbound calls, providing comprehensive assistance. - Executed precise heavy-load administrative tasks, enhancing efficiency. - Scheduled appointments, delivered top- notch customer support. - Conduct initial interviews with prospective clients to gather information about their case. - Review documents, assess case strength, and collaborate with attorneys to determine next steps. - Accurately enter client information and maintain organized records in the case management system. - Prepare intake forms, contracts, and initial correspondence with clients. - Submit clients’ personal injury claims to insurance companies, ensuring all relevant details and documentation are included, and follow up on claim status to ensure timely processing.