Calhoun, Georgia, United States
Technician collaborating to install and troubleshoot wired and wireless networks for television, routers, access points, switches and ethernet connections for EPB fiber optics, Dish Network and Hughes Net internet. Managed schedule with Oracle Field Service Cloud and documented customer accounts to maintain accuracy. Analytical Thinker researching core issues, analyzing data, and solving problems with the most efficient and effective steps. Recognized for expertise four times with the Technician of the Month award at Dish Network. Customer Service Professional greeting customers, making them feel at ease with troubleshooting, building relationships, and educating clients on television and internet service use. Document and notate customer accounts.
Troubleshooting Fiber optic internet networks as well as television, phone and streaming service.
• Supervise a delivery team of three to four members to deliver and install kitchen and laundry appliances. • Proficient with Geotab for Department of Transportation truck logs and maintenance ensuring readiness and timeliness of deliveries. • Provide expert customer service at client homes resulting in high customer satisfaction. • Ensure safety of clients, staff, and property during installations with use of appropriate safety gear and equipment to avoid accidental scrubbing, scuffs, or floor scratching.
• Used signal meter to optimize signal strength from coax cable during install, troubleshot to test signal at all connection points for location and replacement of any bad connections. • Utilized a company supplied phone’s signal-strength, testing app to test Wi-Fi signal strength throughout customers’ homes to locate the optimal position to install the router and for troubleshooting weak signals during trouble calls. • Ensured safety with safety cones for van, hard hat, gloves, safety glasses and fall protection harness for roof work. To protect client homes, boot covers, caulking for sealing penetrations for wiring for purposes. • Documented and notated performed work through a phone app to leave a record so the next tech could reference it.