Jacob Schuman

Program Manager | Maintenance Manager | Strategic Planner| Project Manager

Carmel, California, United States

About

Dynamic and results-driven Senior Operations and Program Manager with over 20 years of leadership experience in the U.S. Navy, specializing in managing complex operations, strategic planning, and cross-functional team development. Proven expertise in personnel management, crisis response, training, and technical program oversight, with a track record of improving operational efficiency, streamlining processes, and fostering a positive organizational culture. Adept at leading large teams and driving mission-critical success, seeking to leverage extensive military experience in a leadership role that demands strategic oversight and a commitment to excellence.

Experience

  • Senior Operations Manager at Naval Support Activity Monterey
    Sep 2021 - Jun 2025 · 3 yrs 10 mos

    • Directed daily operations for an organization with over 300 employees, ensuring mission success and maintaining peak operational efficiency. • Oversaw 42 programs, providing strategic leadership and operational management across departments, resulting in improved performance and outcomes. • The primary advisor to the Commanding Officer (CO) on all employee-related matters, significantly enhancing organizational culture and driving operational effectiveness. • Led cross-functional projects, ensuring they were aligned with strategic objectives and delivered on time and within budget constraints. • Developed and implemented policies that streamlined business processes and increased regulatory compliance, improving adherence by 25%. • Managed and optimized budgets in collaboration with finance teams, ensuring cost-effective operations and resource allocation to achieve organizational goals. • Fostered a culture of transparency and collaboration, improving communication between executive leadership and staff, which led to enhanced morale and productivity. • Played a crucial role in developing long-term strategic plans and aligning operational goals with organizational growth initiatives. • Led the organization’s Equal Opportunity program, ensuring compliance with industry regulations and promoting an inclusive workplace through regular training and awareness initiatives. • Managed the Senior Leadership Development Program, overseeing the training and certification of leaders to ensure operational readiness during all shifts. • Played a pivotal role in crisis management, conflict resolution, and key decision-making, working closely with senior leadership to maintain employee morale and business continuity. • Developed and executed mental health and employee wellness programs, significantly improving overall well-being and organizational performance.

  • USS Cole (On-site)
    • Department Manager
      Sep 2019 - Aug 2021 · 2 yrs

      • Led a department of over 80 personnel, driving successful daily operations and aligning long-term strategic goals with the ship's mission. • Applied project management skills to oversee budgeting, equipment, and personnel, resulting in a 20% increase in productivity and a $400,000 reduction in operational costs. • Conducted performance evaluations and developed professional growth plans, leading to a 120% improvement in advancement opportunities and technical knowledge within the team. • Mentored and developed junior leaders, building a leadership pipeline to ensure continuity and departmental success. • Spearheaded the ship’s 3M program, ensuring effective planning, maintenance, and 100% operational readiness of mission-critical systems. • Directed the ship’s explosive safety program, achieving full compliance with DoD regulations and enhancing the overall safety culture onboard. • Developed and executed comprehensive anti-terrorism strategies and security protocols, safeguarding the ship and its personnel from emerging threats. • Implemented innovative process improvements, reducing equipment downtime by 30% and increasing operational efficiency. • Collaborated with cross-functional teams to align maintenance schedules and operational priorities, ensuring smooth coordination between departments. • Led risk assessments and crisis response drills, ensuring readiness for both planned operations and unforeseen emergencies. • Leveraged data analytics to monitor performance metrics, identify inefficiencies, and implement targeted improvements to enhance overall performance.

    • Division Manager
      Sep 2017 - Sep 2019 · 2 yrs 1 mo

      • Led a division of over 40 personnel, achieving a 40% increase in technical proficiency and a 60% reduction in equipment downtime through effective leadership and resource management. • Implemented continuous improvement processes that increased operational efficiency by 20% and reduced overall operational costs. • Directed and supervised the anti-terrorism training program for the division, ensuring personnel were fully prepared to respond to potential security threats and emergencies. • Managed team performance through regular evaluations and feedback, fostering a culture of accountability, growth, and continuous improvement. • Played a key role in managing the 3M program, enhancing preventive maintenance schedules, and reducing equipment downtime through proactive management practices. • Led the Enlisted Surface Warfare Specialist (ESWS) qualification program, ensuring all personnel achieved rigorous certification standards, resulting in higher overall division readiness. • Developed and executed tailored training programs to meet division-specific needs, enhancing the team's technical capabilities and operational readiness. • Collaborated with senior leadership and cross-departmental teams to align division objectives with broader organizational goals, ensuring mission success and operational continuity. • Leveraged data and performance metrics to identify opportunities for improvement and implement targeted strategies that optimized division operations. • Mentored junior team members, promoting career development and professional growth within the division.

  • Technical Operations Manager at Mid-Atlantic Regional Maintenance Center
    May 2014 - Sep 2017 · 3 yrs 5 mos

    • Led a team of 14 senior technical representatives, improving team performance and technical proficiency by 25% through effective leadership, training, and resource management. • Streamlined maintenance processes across 46 ships, reducing system downtime by 50% and significantly improving overall operational readiness and mission success. • Managed the Emergency Operations Center (EOC), leading the successful certification of seven East Coast shipyards, achieving first-time certification across all locations—an unmatched distinction in the organization. • Spearheaded a $185,000 cost-saving renovation project for the EOC, leveraging in-house resources to enhance operational functionality and efficiency while minimizing external contractor costs. • Developed and implemented comprehensive crisis management protocols, improving response times and bolstering emergency preparedness across multiple operational units. • Coordinated cross-functional teams and collaborated with external agencies to ensure seamless communication, streamlined processes, and alignment on critical maintenance and crisis response initiatives. • Leveraged data-driven analysis to optimize maintenance schedules, enhance resource allocation, and reduce operational bottlenecks, leading to a sustained improvement in performance metrics. • Mentored and developed junior technical representatives, fostering a culture of continuous improvement, professional growth, and leadership development. • Played a critical role in ensuring compliance with safety regulations and technical standards, contributing to a 100% operational readiness rating across all supervised operations.

  • Division Manager and Lead Technician at USS Ramage
    Mar 2012 - May 2014 · 2 yrs 3 mos

    • Managed a division of 45 personnel, increasing mission readiness by 25% and reducing equipment downtime by 20% through proactive leadership and continuous process improvements. • Led technical maintenance and repair operations for complex shipboard combat systems, ensuring optimal performance, operational readiness, and minimal downtime for mission-critical equipment. • Directed and implemented anti-terrorism measures, ensuring full compliance with international protocols and safeguarding mission success through rigorous threat assessment and security strategies. • Led cross-functional teams in high-risk maritime operations, providing leadership during critical operational planning, risk mitigation, and execution of boarding operations. • Developed and executed training programs to enhance technical proficiency and operational readiness of personnel, fostering a culture of continuous improvement and skill development. • Collaborated with senior leadership to align division goals with broader operational objectives, ensuring strategic mission alignment and successful execution of high-priority tasks. • Leveraged expertise in operational risk management to mitigate threats during maritime operations, ensuring the safety and success of personnel during high-pressure missions. • Utilized data-driven analysis to improve maintenance schedules and resource allocation, optimizing division performance and reducing operational bottlenecks.

  • Technical Supervisor and Training Specialist at USS Whidbey Island
    Sep 2006 - Mar 2012 · 5 yrs 7 mos

    • Led a team of 15 junior technicians, ensuring 100% operational readiness of complex mechanical, electrical, pneumatic, and RADAR systems with zero safety incidents over six years of continuous operations. • Developed and implemented comprehensive technical training programs, significantly enhancing team proficiency and ensuring the ability to meet evolving operational demands. • Conducted advanced diagnostics, maintenance, and repairs on highly specialized mechanical, electrical, pneumatic, and RADAR systems, consistently minimizing downtime and ensuring seamless operational performance. • Demonstrated expert-level proficiency in troubleshooting and maintaining a wide range of technical systems, consistently delivering precise, efficient, and safe operations. • Managed and optimized the supply chain for critical repair parts and equipment, ensuring the timely availability of resources and reducing operational delays through proactive resource planning. • Played a key role in enhancing technical training and certification programs, ensuring that team members achieved and maintained high levels of technical competence and operational readiness. • Collaborated with cross-functional teams to develop solutions for complex technical challenges, contributing to improved efficiency and system reliability across the organization.