Richmond, Virginia, United States
- Primary interface between customers, vendors, sales team, company engineers and third party technicians on various IT network and database upgrade assessment projects. - Team leader for IT repair/upgrade/replacement projects both on premises and for external deployment and installation at local public administration offices, secondary schools and state universities. - Point of contact for long term IT development projects that involved nationwide law firms with multiple locations in different states requiring fluidity and customization for some sites while maintaining uniformity and consistency to stay aligned with overall project objectives and needs while remaining within scope. - Researched, gathered, identified and documented all needs and requirements to define and build the business case detailing possible risks, anticipated benefits, and costs for budget impact. - Validated current processes and feasibility of future state to be within scope based on impact and ease of implementation for all phases of the entire project. Analyzed workflows and defined requirements. - With engineers developed the functional requirements that defined what updated equipment and modifications to the current system would be needed to fulfill customer objectives. - Created timetable for goals and other performance based metrics and developed procedures that could be subdivided into manageable components that could operate concurrently and independently. - Developed business case and mapped out process for engineers and technicians to follow in order to meet timetable requirements and budget constraints. - Created high quality documentation for discovery phase and recording of all data closet components and their framework as well as instruction guides, checklists, and reference materials. - Wrote executive summaries to update all parties involved including risks encountered, how they were addressed and what preemptive or troubleshooting protocols to put in place.
- Identified and periodically reassessed the company’s positioning to determine budgetary needs. - Researched and analyzed variable metrics used to develop business growth initiatives and strategic planning through implementing more advanced and cost efficient technological improvements. - Monitored and gauged ongoing business processes to determine and execute relevant adaptations to increase efficiencies, enhance performance and stay current with industry trends and updates. - Tracked the effectiveness of promotions and discounts for financial impact and budget planning. - Targeted and built strategic third party business relationships working directly with vendors and conducting business on behalf of company management.
- Supported the implementation of vendor reporting systems (VRS) by working with end users, vendors, help desk personnel and software developers. - Researched and analyzed the pricing and retail positioning of competitors for the development and presentation of competitive intelligence projects and reports. - Identified business implications of near-term processes to enable new system adaptation support and partnered with designers in development and communication to provide guidance and resolve technical end user issues for all related applications. - Developed protocol tools to train and evaluate associates on the adaptation of system upgrade in all impacted departments to maximize understanding and proper execution and achieve business results. - Researched areas of value adding opportunity. Formulated plan and scope for integrating processes and/or altering procedure to implement objectives based on user skills and knowledge base. - Developed test scenarios and oversaw implementation for process improvements enhancing the software used for pricing strategy, inventory allocation, assortment rationalization and ad creation. - Developed a series of rhythms giving directors and above weekly visibility into performance goal metrics, accomplishments and progress updates. - Researched and compiled post campaign analyses for all marketing drive periods and provided analytical support for brand performance monitoring by preparing periodic reports and situation analyses. - Drafted forecasts, timelines, strategy briefs, test plans, competitive analyses, and post mortem reports.