Jacob John

Building AI use-cases for Retail | SingleInterface

Gurugram, Haryana, India

About

Experience

  • Senior Product Manager at SingleInterface
    Sep 2024 - Present · 1 yr 10 mos

    I use AI to build AI use-cases for hyperlocal marketing. - Built AI mode for SingleInterface. Users can chat and analyse anything and everything. - Created Reviews AI product, which analyses reviews at hyperlocal stores and shares key insights and actionables to the brand/location team. - Created Lead Intelligence Score for identifying high intent leads. - Built Call Insights product, used to understand why customers are calling stores. - Built Agent Analytics product to identify how agents are performing at stores. - Built a fully custom voicebot product. This is scaled across 10+ clients.

  • Product Manager at Rattle
    Jul 2023 - Jun 2024 · 1 yr

    - Added one core integration(MVP->Closed beta-->GA) from scratch for Rattle that significantly increased our TAM. - Optimised the onboarding funnel, created a reverse free trial experience & built segmented tier experiences to unlock revenue gains. - Built multiple platform products like Sandbox, Workflow Recommendation Engine, Slack Outreach Tool, etc.

  • Bik (Bangalore Urban, Karnataka, India)
    • Growth Product Manager
      Jun 2022 - Jul 2023 · 1 yr 2 mos

      - Looked at onboarding and activation - Launched the PLG version of the product to drive growth - Looked at the platform capabilities including supporting marketing and finance hygiene

    • Product Manager-New Initiatives
      Oct 2021 - Jun 2022 · 9 mos

      - Lead multiple 0-1 initiatives to drive meaningful, impactful growth - Seeded new categories from the scratch to unlock new TGs

  • Swiggy (Full-time · 2 yrs 3 mos)
    • APM-Growth & Product Strategy
      Oct 2020 - Oct 2021 · 1 yr 1 mo

      -Creating categories and functions to drive sustainable growth -Creating segmented strategies for consumer segments to drive unprecedented retention & CX improvements

    • Associate-Consumer & Product Strategy
      Aug 2019 - Sep 2020 · 1 yr 2 mos

      - Built a segmentation framework for segmenting 70mil+ users that helped in creating segmented experiences across every touchpoint of the user.

  • Business Analyst at Merilytics
    Feb 2019 - Aug 2019 · 7 mos

    -Worked on the valuation model of multiple companies to understand the ROI of the Private Equity firm -Helped to develop methodologies and dashboards to understand client businesses at a region and product level