Jacob John

Chief Technology Officer | Banking & Digital Transformation | IT Service Delivery | Core Banking & Payments | Workplace Automation & Process Re-engineering | Business-Driven Innovator

Phnom Penh, Cambodia

About

Leading Technology Transformation for the bank

Experience

  • Chief Technology Officer at Vattanac Bank
    Nov 2022 - Present · 3 yrs 8 mos

    Driving bank-wide tech and digital transformation, modernizing Banking systems, payment systems, and IT infrastructure. Collaborating with operations and business teams to innovate processes and products. Implementing AI adoption, call center upgrades, and 24/7 tech stack monitoring for enhanced efficiency. Optimizing data center, network performance, and cost-effective tech solutions. Strengthening cybersecurity and ensuring regulatory compliance. Leading ongoing initiatives to streamline operations and improve customer experience.

  • Head Of Information Technology & Digital at MARUHAN Japan Bank Lao
    Apr 2014 - Nov 2022 · 8 yrs 8 mos

    Led Core Banking Upgrade (Oracle Banking Suite), enhancing scalability, security, and efficiency. Drove digital transformation, launching mobile banking, e-wallets, and virtual cards. Modernized Card & Payment Systems, enabling seamless digital transactions. Introduced e-commerce settlement & B2B API banking, fueling digital growth. Optimized workflows via process re-engineering, boosting efficiency & cost savings. Strengthened IT service delivery, cybersecurity & data governance, ensuring compliance. Built & scaled a high-performing IT team, driving innovation & operational excellence. Expanded digital banking with tablet banking, e-commerce, and agency banking.

  • ICT Specialist and ICT Advisor at UNDP
    Feb 2011 - Apr 2014 · 3 yrs 3 mos

    Led IT Strategy & Operations UN Agencies Across Laos Countrywide IT Leadership, overseeing infrastructure, security, and digital services. Managed Datacenter & Network Operations, ensuring high availability & resilience. Led Enterprise IT Services, including email, SharePoint, and web applications. Drove digital transformation & automation, enhancing UN agency collaboration.

  • ICT Assistant at UNDP India
    May 2005 - Feb 2011 · 5 yrs 10 mos

  • Customer support Engineer at Paramarsh Informatics pvt ltd.
    Jan 2000 - Apr 2005 · 5 yrs 4 mos

    Providing Core banking Services,E-banking Services,ATM Services &Datacentre Operations