Jacob Felts

About

Luxury operations leader with a proven track record across Canada’s most distinguished Michelin Key properties. I operate at the intersection of guest experience, revenue performance, and team leadership within ultra-luxury environments. Known for developing high performing teams and delivering consistently elevated business outcomes, I am focused on growing into a supporting leader, while driving operational excellence at the highest level of hospitality.

Experience

• Health and well-being at Career break
  Sep 2026 - Present · 2 mos

• Revenue & Reservations Manager at The Hazelton Hotel
  May 2026 - Sep 2026 · 5 mos

• Front Office Manager at Bisha Hotel Toronto
  Oct 2024 - May 2026 · 1 yr 8 mos

  #1 GSS, Toronto, Marriott Market - 2026, Q1 #2 GSS, Toronto, Marriott Market - 2025 #3 TripAdvisor, Toronto - 2025 #22 GSS, Canada, Marriott Market - 2025 #3 GSS, Luxury Collection Portfolio - 2025 #1 Staff Service, Luxury Collection Portfolio, 96.5% #1 Elite Satisfaction, Canada, 96.0%

• Reservations Manager - GTA at Great Canadian Entertainment
  Jul 2023 - Oct 2024 · 1 yr 4 mos

• Front Desk Manager at Hotel X Toronto by Library Hotel Collection
  Jun 2022 - Jun 2023 · 1 yr 1 mo