Jacob Schumann

About

Technical Support Specialist with over 15 years of experience resolving hardware, software, and network issues across Windows, macOS, iOS, and Android platforms. Proven track record in providing top-tier customer service in educational and enterprise environments. Skilled in troubleshooting, communication, and adapting quickly to new technologies. Currently completing a Bachelor of Science in Software Development through BYU-Idaho, with a strong foundation in web and backend programming. Passionate about helping users and solving technical challenges efficiently.

Experience

• Information Technology Specialist at Schumann Tech Industries
  Oct 2024 - Present · 1 yr 9 mos

• L1 Support Engineer at Instructure
  Jun 2017 - Oct 2024 · 7 yrs 5 mos

• Cap1 Agent at Frontier Communications FZ LLE
  Mar 2015 - May 2017 · 2 yrs 3 mos

  Worked through frontier Communications exclusively handling Capital One Customers

• Nintendo Support Agent through Teleperformance at Teleperformance
  Oct 2013 - Jan 2015 · 1 yr 4 mos

  Helping people with generalized issues with Nintendo products and services in both English and Spanish.

• Self Employed at Self-employed
  Sep 2012 - Oct 2013 · 1 yr 2 mos