New York, New York, United States
● Creates analysis playbooks at scale for clients centered around essential industry business questions such as portfolio innovations, brand defense, leakage, consumer insights, shopper segmentation, year-in reviews, and category analysis. ● Provide deliverables that drive product engagement and education for internal and external data users including training, webinars, playbooks, articles, help centers, and other forms of educational content. ● Partners with Product, Marketing, and Customer Success Managers to implement strategies that enhance performance and streamline processes that increase revenue and client engagement. ● Analyze consumer behavior and trends through panel data, demographics, and survey data to inform strategic decision-making. ● Formulates multi-product business strategies, combining consumer insights data and verified buyer surveys to contextualize point-of-sale data and household purchasing behavior. ● Creates dashboards for executive leadership to track engagement and performance through data analysis on CSAT, NPS, usage, and other measurable business objectives.
● Provided data and business support for day-to-day product and retail analysis for Unilever, Reckitt Benckiser, Coca-Cola, PepsiCo, Anheuser-Busch, Mars Wrigley Confectionery, Keurig Dr Pepper, and other enterprise to mid-market clients. ● Assisted in complex data inquiries, report interpretation, and overall business strategy questions. ● Helped implement streamlined processes to improve service efficiency and quality. ● Facilitated the unification of business objectives and Numerator data for advanced consumer insights and market evaluation. ● Evaluated ROI and client success stories to ensure stickiness and provide year-in reviews for clients and executive leadership. ● Fluent in eCommerce, Brick & Mortar, and other Specialty channel purchasing analyses through an omni-channel approach. ● Partnered with Onboarding and Implementation teams to ensure immediate client success.
• Participated in cross-department pilot projects. Projects related to student learning and student communication. • Served as the financial aid liaison for multiple enrollment teams. Created and led financial aid trainings. • Served as the transcript liaison for graduate level programs. • Built relationships with non-traditional students from all over the country. Developed and executed plans to manage monthly pipelines for several different undergraduate and graduate programs. • Participated in the WGU Service Committee. Responsible for planning and implementing interactive activities for the entire Enrollment Department.
• Counseled students on federal, state, and private funding options for secondary education. • Calculated satisfactory academic progress with students and provided counsel on how to remain eligible for financial aid. • Guided students through satisfactory academic progress appeal process, as well as appeals for current need-based financial aid eligibility • Researched complex accounts in order to identify and assist in resolving processing, or disbursement issues.
• Help clients achieve financial security through detailed fact-finding and personal needs analysis • Phoning prospects for appointments, meeting with them to analyze financial planning, and recommending financial products and services, such as life insurance, to protect their assets and income
• Specialized in setting up cable, internet, and phone service for public and private businesses. Assessed business needs and built service packages for LLCs, corporations, and sole proprietorships. • Operated as a residential sales representative - responsible for taking calls and selling/signing customers with AT&T services such as DirecTV, Uverse cable, internet, and AT&T phone service