Washington DC-Baltimore Area
- Fulfilled orders for classroom technologies - Assisted faculty with technological problems
- Fulfilled, retrieved, and audited online orders and deliveries - Assisted customers over the phone and in person
- Resolved issues with public and private computers, as well as digital signage - Updated ULS IT knowledge base documentation - Created and consolidated ethernet port list and developed maps of ethernet ports for the main university library and other departmental libraries - Swapped out faulty or dead computer components and updated BIOS settings - Assisted in the installation and setup of private workstations