Denton, Texas, United States
Complete IT, cctv, gate automation, electric fencing company
Founder & Operations Lead | Security & IT Systems Integration · Designed, installed, and maintained CCTV, access control, and alarm systems across residential, commercial, and industrial sites. · Configured and troubleshot network-based surveillance systems (IP cameras, NVRs, routers, Wi-Fi) to ensure uptime and data integrity. · Managed end-to-end projects — planning, budgeting, supplier coordination, and on-site supervision. · Provided IT and technical support, resolving complex hardware and connectivity issues for clients. · Delivered client training and system demonstrations, ensuring ease of use and long-term satisfaction. · Led and mentored technical teams, enforcing safety standards and installation best practices. · Built and maintained strong client relationships, providing 24/7 service reliability and technical excellence. · Recognised for hands-on leadership, innovative problem-solving, and consistent delivery in a high-pressure industry.
Service Manager — BMW South Africa · Managed day-to-day operations of the automotive service department, leading technicians and service advisors. · Delivered premium customer service, handling client concerns, warranty claims, and post-service follow-ups. · Coordinated diagnostics, repairs, and software updates between workshop staff and factory engineers. · Ensured quality control and compliance with BMW’s global safety and performance standards. · Oversaw job scheduling, workflow, and parts logistics to maximise efficiency and reduce turnaround time. · Monitored costing, parts sales, and departmental targets to maintain profitability. · Trained and supervised staff in technical procedures, customer care, and safety compliance. · Recognised for strong leadership, reliability, and hands-on technical knowledge in a high-performance environment.
I was in charge of warranty costings, service advisors and in charge of all workshop related duties
Service Manager — Union Motors (Jeep, Dodge, Mercedes-Benz & Mitsubishi) · Supervised multi-brand service operations, managing technicians, service advisors, and workshop scheduling. · Delivered high-level customer service, handling complex repairs, warranty approvals, and client satisfaction. · Oversaw diagnostics, mechanical and electrical repairs, ensuring all vehicles met factory and safety standards. · Coordinated parts ordering, inventory control, and workflow efficiency across multiple vehicle brands. · Trained and mentored staff in technical procedures, service protocols, and customer communication. · Implemented process improvements to reduce service time and enhance productivity. · Ensured compliance with manufacturer service requirements, safety standards, and quality control inspections. · Recognized for multi-brand technical expertise, team leadership, and consistent performance under pressure.