Greater Melbourne Area
< If you want happiness for a lifetime, help someone else. > I work alongside senior business and technology leaders as a trusted advisor—framing challenges, shaping solutions, and validating impact through collaborative proof-of-value initiatives. My approach combines deep expertise in secure, scalable IT platforms with a pragmatic focus on driving adoption and unlocking emerging, value-driven use cases that create lasting momentum for innovation.
Lead technical success for Greater China (mainland, HK, Taiwan) and co-support south Asia (ASEAN, partial ANZ) : • Product value proposition PoC, enablement and use case demonstration • Product roll out planning and tracking • Implementation plan and ROI analysis • Productivity gain evaluation and continuous feedback • New ways of working and MVP use cases ideation workshop
Led customer success in named accounts for modernization in banking and finance sectors with IBM cloud, data and AI offerings: • Customer success planning, discovery, quarterly/annual business reviews • Renewal and upsell opportunities qualification • Solution architecture review and value realization workshop • Cloud modernisation assessment and migration from MVP to production • Platform architecture best practices and usage review • NPS, customer feedback and executive sponsoring program
Led service offering design, sales and delivery for Cloud and DevOps: • Azure landing zone architecture design and delivery • DevOps maturity assessment and uplift • Infrastructure automation and operation • Cloud security and governance framework review and design
Led Cloud and DevOps offering design and delivery in retail customers: • Cloud migration and modernisation • Azure DevOps and Terraform automation for enterprise data platform, • DevOps CICD standardisation design and implementation.
Led software portfolio professional service delivery in Australia and New Zealand: • Software services proposals RFP and planning • Resource utilisation plan and tracking • Solution design for IBM software Cloud, OpenShift, DevOps, blockchain and industry solutions
Led architecture services for top Australia banks and global clients in managed IT services delivery: • Cloud transformation program delivery • Design, build and operate managed services infrastructure • Managed IT services hosting, delivery and business planning and review
Led APAC presales team in IT service management portfolio part of global SWAT team • Customer RFP and PoC and regional sales team support • APAC regional customer feedback interactions with global product development team • Reference architecture and first of kind engagement asset development • ITSM service desk and change management process design and pilot implementation • Managed IT services process and provision automation • IT asset discovery and ITSM CMDB solution design.