Jack Stevenson PhD

About

I am an experienced lead service designer and user researcher, with capabilities in product management, innovation and strategic roadmapping at programme and portfolio level. I have experience in both the public and private sector and look to work with clients and companies that have a desire to innovate and drive forward the quality of their offerings. I am passionate about projects that have a positive social impact. I do not have Active SC clearance, but am eligible.

Experience

• Service Designer at Department for Work and Pensions (DWP)
  May 2024 - Present · 2 yrs 2 mos

  Working on the digital transformation of the Personal Independence Payment benefit

• Ministry of Justice UK (Remote)
  • Lead User Researcher
    Nov 2023 - May 2024 · 7 mos

    Working on the the rollout of the Learning and Work Progress Service for prison staff across England and Wales, and also upon the Calculate Release Dates Service

  • Lead Service Designer
    May 2022 - Oct 2023 · 1 yr 6 mos

    Working on the launch of the HMPPS Activities Management Service across all prisons in England

• User Researcher (Holiday Cover) at Crown Prosecution Service
  Oct 2023 - Nov 2023 · 2 mos

  Working on a service that aimed to help the police communicate evidence to the Crown Prosecution Service with increased efficiency

• Lead Service Designer at Department for Education
  Nov 2021 - May 2022 · 7 mos

  Working on the Family Hubs initiative for families across England, to enhance social outcomes

• Lead Service Designer at Department for Work and Pensions (DWP)
  Mar 2021 - Nov 2021 · 9 mos

  Working with DWP Health Digital on Access to Work and other strategic initiatives