Toronto, Ontario, Canada
Developing the strategy for Bell Mobility's plan to migrate our back end systems from their existing architecture to a cloud-based solution.
Developing Virtual Assistants for Bell's Voice and Chat channels, leading the Natural Language Understanding (NLU) and Global Flows portfolios.
Our team is developing a Virtual Assistant for Bell, Virgin, and Lucky using the SAFe Agile Framework. Focus on developing the NLU capability of the VA using Large Language Modelling as well as improving the customer experience from VA engagement to Agent Handoff.