Mars Hill, North Carolina, United States
I’ve built my career around keeping live systems stable when there’s no margin for error. From theater stages to control rooms to broadcast trucks, I’ve spent years working hands-on with audio, video, and networked systems where reliability defines success. Those experiences taught me to stay calm under pressure, communicate clearly, and solve complex technical problems with precision and focus. As a Broadcast Engineer with Game Creek Video, I support large-scale mobile units and REMI workflows for live sports and entertainment productions. My work covers SDI and 12G infrastructure, SMPTE 2110 IP systems, Dante networks, fiber, intercom, and routing, the backbone of modern broadcast operations. I’m certified in Dante Level 3 and CompTIA A+, with ongoing study in network configuration, Linux systems, and broadcast IP standards. My long-term goal is to serve as an Engineer-in-Charge, applying the same discipline, systems knowledge, and steady temperament that have guided my work since the start.
-Deployed IP-based broadcast audio and communications systems using Calrec consoles, Dante networking, and ST 2110 workflows for live productions. - Configured and managed Hydra2 and Impulse routing systems to ensure reliable signal distribution across networked broadcast infrastructure. - Administered RTS intercom systems via ADAM matrices, AZEdit/IPedit, and KP5032 panels to support seamless crew communication. - Verified and maintained fiber and copper signal paths, monitoring audio networks to preserve signal integrity and system redundancy. - Served as Audio Guarantee for TGL Season 2, validating signal paths, redundancy, and failover systems to ensure uninterrupted on-air audio performance.
Key Accomplishment: Engineered live audio and provided real-time technical support for Empowered’s Beauty and the Beast, staged at TheaterWorks ensuring reliable performance across 4 adaptive shows for a neurodiverse cast. - Directed AV/IT operations and infrastructure across departments, supporting endpoints, monitoring systems, and troubleshooting AV/IT devices—delivering 99.9% uptime across 60+ live shows. - Diagnosed and resolved complex hardware and software issues across digital audio networks and media servers, maintaining uninterrupted performance during high-visibility theatrical events. - Sustained system uptime for extended production runs by deploying preventive maintenance strategies and executing rapid-response troubleshooting during multi-day musicals and live performances. - Standardized Audio and Media workflows by collaborating with department leads to develop SOPs, increasing operational consistency and cross-team efficiency. - Managed RF coordination, IP addressing, and digital console configuration across integrated AV/IT systems, ensuring stable signal flow and wireless performance throughout rehearsals and shows.
Key Accomplishment: Directed audio for 70 high-pressure performances of Dickens’ A Christmas Carol at Hale Centre Theatre—4 shows daily across 3 rotating casts—delivered with 100% uptime and zero technical issues throughout the busiest month of the season. - Maintained end-to-end performance of integrated AV/IT systems across 500+ annual performances and 35+ theatrical productions, achieving 99.9% uptime for audio networks, control hardware, and IT-connected infrastructure. - Engineered and operated FOH and monitor mixes using a Yamaha CL5 digital audio console, ensuring reliable signal flow and system stability during high-demand, live events. - Developed and enforced technical standards for junior technicians, improving first-call resolution rates and streamlining troubleshooting practices across teams. - Oversaw RF coordination, digital patching, and IP addressing for Dante-enabled networked audio systems, proactively resolving connectivity and performance issues. - Led cross-functional AV/IT integration efforts between lighting, video, and stage teams, ensuring real-time collaboration and uninterrupted system functionality during live production.
- Delivered empathetic, one-on-one support to customers transitioning from smoking, combining technical guidance with active listening to build trust and retention - Diagnosed and resolved 90% of customer-reported device issues—including coil burnouts, charging failures, and leaks—while de-escalating frustration and educating users on proper care - Trained new team members on customer communication, troubleshooting techniques, and handling sensitive conversations with care and clarity - Logged support trends and escalated recurring hardware problems to vendors, helping improve product reliability and reduce repeat incidents
- Captured and verified real-time player statistics during live national sports broadcasts, supporting on-air graphics and in-game analytics with zero-delay data accuracy. - Coordinated with production teams, talent, and remote staff to ensure consistent data flow between field operations and broadcast control. - Assisted with game-day equipment setup and teardown, supporting technical crews with device prep, cable runs, and field logistics. - Operated under tight timing windows and broadcast constraints, balancing fast-paced inputs with precision and accountability.