Raleigh-Durham-Chapel Hill Area
Over 12 years of experience in hardware and software QA, including 6+ years in QA/Test Lead roles and 8+ years in system design and engineering. Extensive hands-on experience in system integration, testing, Agile, and SDLC. Currently working at nCino, supporting a bank operating system built on Salesforce, with deep expertise in Salesforce-based enterprise solutions. Achieved 7 Salesforce certifications. Strong technical background across SAP, Salesforce, SharePoint, MVC frameworks, mobile applications, and Windows, Linux, and macOS. CCNA and MCSE certified. Experienced with utility and energy clients including Avista Utilities, Itron, Southern Cross Inc., and Serck Controls (UK).
SIX times Salesforce Certified Professional - working at nCino, a World Wide leader in Cloud Banking. Quality assurance on nCino Bank Operating System product offerings that built on Salesforce platform. Mastery of Software project management tool JIRA and software testing tool qTest suite.
Worked at The Seven Soft, an independent consulting firm, and participated the following projects as Software and QA /System Engineer. Responsibilities include - managed and coordinated project activities throughout project life cycle; developed project test cases and created manual/automated test scripts; performed troubleshoot activities by utilizing test tools and methodologies, then logged and managed defects/bugs/issues in tracking systems. Project with Avista Utilities (2014 – 2015) www.myavista.com Project Name: AU Web Role: Software QA Engineer Project with Itron (2015) www.itron.com Project Name: FDM Role: QA and System Engineer Project with Southern Cross Inc. (2017) www.southerncrossinc.com/ Project Name: Gas Survey Role: QA Engineer Project with Polycom (2017 – 2018) www.polycom.com Project Name: Internal PM Portal Role: Project Lead and QA Engineer
Worked as System Engineer and Account Manager in NC local liaison office then later on at Technical Service Center. Main customer base: Lenovo, IBM, EMC, SuperMicro, NetApp, etc. Facilitated effective communication between US customers and overseas development/testing teams; Performed project risk analysis and control to minimize the impact of risk factors on the project; Executed the early life test and development of PC systems with design, development and integration perspectives;
Closely worked with EMC, IBM and HP on the development of server power supplies, AC-DC Adapters and PDU products such as IBM 310w, 411w Server power supply, RLX PDU and IBM ThinkPad 90w AC adapter projects; Trouble shoot and developed power supplies system integration solutions; aided local and overseas suppliers in sourcing of components and parts; Responsible for customer service including requirements management, documentation and correspondence.
Responsible for the system design, configuration, testing and commissioning of the “Telemetry and Central Control for Shanghai Municipal Water Company” and the “Three-Valley water treatment project for London South Area”; Applied QA methodology to the software development process including the writing and execution of test plans, investigation of issues and bug tracking; Conducted system hardware and software testing, by performing Factory Acceptance Testing and Site Acceptance Testing.