London, England, United Kingdom
Experienced and passionate Customer Experience and Property Manager with a demonstrated history of working in the London property and flexible office industry. I believe that happy customers start with happy teams, and if you focus on getting that the right way around the results will speak for themselves. I have been lucky to work with some of the best businesses and people within the London property sector - and managed trophy assets located in The City, Canary Wharf, Southwark and Victoria - during my career. In 2018 I joined the Myo team at Landsec, creating, mobilising and launching Landsec's flexible office brand at our first location in Victoria. I have taken great pride in being a key member of the team Landsec have entrusted to build Myo and the Landsec Customised offerings, and recently completed the mobilisation of Myo Liverpool Street - our second location at Dashwood. Skilled in Team Leadership, Customer Relationships, Negotiation, Operations Management, Facility Management (FM), Management, Contract Management, Budget Management, Mobilisation and Flexible Office Management.
Customer experience and relationship lead for GPE flex portfolio - Fitted & Fully Managed. Leading a team of 7, with overall responsibility for our customer experience operation across the entire flex portfolio and the sesame app, with sole responsibility for customer relationship management across the entire flex portfolio.
Senior Workspace Manager responsible for Myo, Landsec Customised and Dashwood, 123 Victoria Street and The Zig Zag Building
Part of the founding Myo team, responsible for the creation and delivery of Myo's customer experience and operational delivery. Mobilised first two Myo locations at 123 Victoria Street and Dashwood.
Operations Manager responsible for 62 Buckingham Gate, The Zig Zag Building, Kingsgate House and Nova.
Property Manager responsible for the customer experience and service charge delivery at The Blue Fin Building, a new acquisition for Oxford Properties and a key strategic pillar for their UK operation.