Belfast, Northern Ireland, United Kingdom
Having nearly twenty years experience in the technology sector means that even as everything around you changes the important things - ensuring customers have a great experience and being more than just another supplier remains fundamental. I've worked across public sector, local government, financial and healthcare sectors, initially helping them in their transformation into paperless working, and now in ensuring that their employee data undergoes the same transformation into meaningful insights and connected working. I've also been involved in my local community for over twenty-five years championing people with a learning disability which pinnacled in becoming a trustee for one of the UK's largest Learning Disability charities in 2018.
I am honoured to be Co-Chair of Embrace - Kainos's Employee Network group for people with disabilities and long term health conditions. Embrace's vision is to support the diversity and talent of those with disabilities or long-term health conditions to flourish within Kainos and we do this by feeding into the Global Diversity and Inclusion Council and running a peer support network with regular events.
2006 - 2013: Graduate Software Engineer > Technical Consultant 2013 - 2019: Evolve Product Specialist > Lead Product Specialist 2019 - Present: Workday HCM Consultant (Time Tracking/Reporting/Absence/Scheduling) 2022 - 2025: AMS EMEA Functional Manager (PATTS) 2025 - Present: Director of Case Operations (AMS EMEA) I've had many roles in my time at Kainos, starting as a graduate software engineer and moving across into consultancy assisting clients in local government and healthcare to radically change their working practices in embracing technology, initially in Electronic Document Management (Meridio, Evolve) and now through Human Capital Management within the Workday ecosystem. I currently work within our post-implementation team (AMS) helping customers to achieve the most out of their Workday deployments and adapting their configuration inline with the many legislative and company-specific changes that come along. I lead our team of consultants ensuring that best practice is shared and work with the other Functional Managers to improve service for our customers.
Represented the needs of Tesco while ensuring customers received satisfactory outcomes to the issues that they brought to the store. Collaborated continually with various store departments and duty managers.
Placement opportunity developing software solutions for internal customers to maximise efficiencies in existing processes. Role included gathering requirements and developing solutions to meet business needs within allocated resources.