Greater Toronto Area, Canada
I’m a Human Resources leader with a proven record of driving organizational performance and people strategy. As a Senior HR Manager at Microsoft, I lead initiatives that strengthen talent development, improve workplace culture, and support business growth across diverse teams. I was recognized by HRD Canada as the Rising Star of the Year in 2022, following a nomination from Microsoft. Beyond my corporate role, I serve on the People & Culture Board Committee at VLR Canada and the Advisory Board for CNIB Lake Joe, aligning people strategy with organizational objectives to attract, develop, and retain top talent.
Provide guidance to managers across a 5,000+ employee organization, addressing complex issues including performance management, conflict resolution and accommodations. In consultation with external counsel, respond to employment-related legal matters, resulting in the majority being favorably settled. Represent the company in mediations and legal proceedings when necessary. Designed and facilitated manager development programs attended by up to 500 leaders at a time, strengthening leadership capabilities. Led integration for a 500-employee acquisition, managing risk, compliance, and compensation alignment resulting in 100% employee retention and zero legal claims. Led early-career program including succession planning that connected each hire to future-critical roles and doubled university hires in one year. Manage a $150M annual employee bonus budget, ensuring allocations support talent retention, reward high performance, and result in equitable distribution. Lead performance management for the Americas; collaborating with global HR peers to scale performance practices across 20 countries covering 80% of the workforce. Lead development of policies, ensuring legal compliance with evolving legislation. Collaborate with legal, compliance, and HR teams to update processes, train employee-facing HR, and communicate changes.
Advised and coached managers on a wide variety of people matters from individual performance concerns to department wide challenges resulting in increased employee engagement and productivity. Led training initiatives from needs analysis to facilitation; responsible for on-boarding 80 employees per month, developing learning paths for clinical staff and designing organization wide learning plans. Spearheaded significant organization wide change and HR transformation projects as the learning and change management lead for diversity and inclusion.
Revamped frontline performance appraisal process impacting 3,500 employees and developed the organization’s competency model to identify high-performers and drive stronger performance feedback. Managed employee recognition program by coordinating long service recognition, facilitating employee awards programs, and developing tools to support leaders. Conducted all exit interviews leveraging feedback to excel employee experience initiatives and initiate workplace investigations when necessary.
Created a recruitment strategy for the South Western Ontario Division resulting in recommendations for sources of talent in hard to fill regions. Analyzed metrics and reported recommendations to the regional executive team, driving better decision making. Coordinated employee appreciation events which contributed to a sustained employee engagement score of 85%. Identified gaps in employee understanding of total rewards, resulting in the delivery of virtual information sessions that approximately 80% of the 1,000 employees in the region attended.
Procured an external facilitator and oversaw event coordination for the 2017 Leadership Symposium. Revitalized HR practices by applying researched industry best practices. Improvements included – a metric based approach to advancing diversity and inclusion competencies; and sourcing co-op students through new channels. Imagined and facilitated diversity training sessions, realizing behavioural changes among 93% of attendees.