Canberra, Australian Capital Territory, Australia
- Supported daily operations in the Dairy and Frozen department, ensuring shelves were well-stocked, products rotated, and displays maintained according to food safety and quality standards. - Delivered excellent customer service by assisting shoppers with product inquiries and providing prompt, friendly support. - Accurately split and organised products according to planograms, promotional layouts, and category groupings to maintain visual merchandising standards and support store promotions. - Monitored inventory levels, reported stock discrepancies, and assisted in placing orders to ensure consistent product availability. - Maintained a clean and organised department, contributing to a safe and efficient shopping environment. - Collaborated with team members and assisted colleagues across various departments to complete tasks efficiently and support overall store operations. - Contributed to achieving store performance targets by supporting cross-departmental initiatives and adapting to changing priorities during peak trading periods.
- Successfully ran the business with a strong local presence, maintaining a 4.8-star Google review rating and building a solid reputation within the community. - Developed strong management, organisational and customer service skills to ensure smooth and efficient day-to-day business operations. Implemented strategies that increased revenue by 10% annually while analysing industry trends to identify opportunities for market expansion. - Engaged with customers through effective communication, identifying their needs and providing optimised solutions to ensure high service levels and satisfaction. - Managed inventory and supply levels, placing orders, and negotiated vendor contracts, achieving a 20% reduction in costs while maintaining product quality. Improved business efficiency and profitability by managing team performance, controlling costs, and optimizing budgets and assisted in preparing sales reports, analyzing trends, and suggesting improvements for achieving store goals and boosting sales performance. - Delegated tasks and set priorities, offering leadership, mentorship, and operational training to new hires to ensure compliance with standards. Handled administrative tasks such as managing staff schedules, processing payroll, and maintaining employee records to ensure smooth operations.
- Performed a wide range of duties across multiple departments, including customer service, merchandising, replenishment, and checkout operations. - Provided friendly and efficient service to customers, assisting with product inquiries, returns, and general support. - Ensured shelves were stocked and displays arranged in line with store standards and promotional guidelines. - Maintained store cleanliness and organisation, contributing to a safe and welcoming retail environment. - Collaborated with team members across various sections to complete tasks efficiently and support overall store performance. - Collaborated with team members and assisted colleagues across various departments to complete tasks efficiently and support overall store operations. - Adapted quickly to changing priorities and demands, providing flexible support where needed during busy periods and promotional events.
- Increased store profitability by 10% by proposing sales strategies to the store manager and implementing promotional initiatives. - Developed and maintained strong customer service skills, providing optimised advice, addressing inquiries, and resolving issues to enhance customer satisfaction. - Supervised and motivated a team of staff, setting clear goals and priorities to ensure high performance and efficient daily operations. - Managed inventory levels, coordinated stock replenishment, and ensured optimal stock rotation to prevent overstock or shortages. - Assisted in implementing store merchandising and visual displays to boost product visibility and enhance customer experience. - Conducted performance reviews and provided constructive feedback to team members. Managed daily cash handling, processed transactions accurately, and prepared cash reports for end-of day reconciliation.