Paisley, Scotland, United Kingdom
As a 3rd Line Support Analyst, I provide high-level technical support and problem resolution across a wide range of Microsoft 365 and hybrid cloud services. I work closely with internal teams and stakeholders to ensure the stability, performance, and security of our IT infrastructure. Key responsibilities include: • Troubleshooting and resolving complex issues across Microsoft 365 services, including Exchange Online, SharePoint, Teams, and Azure AD. • Supporting hybrid environments and ensuring seamless integration between on-premises systems and cloud services. • Managing escalations from 1st and 2nd line teams and driving incidents to resolution with a focus on root cause analysis. • Implementing and maintaining security policies, compliance settings, and configuration baselines in line with best practices. • Collaborating with project teams on new deployments, migrations, and service improvements. • Staying up to date with Microsoft technologies and advising on strategic improvements to enhance system reliability and user experience.
As a 3rd Line Support Analyst, I provide high-level technical support and problem resolution across a wide range of Microsoft 365 and hybrid cloud services. I work closely with internal teams and stakeholders to ensure the stability, performance, and security of our IT infrastructure. Key responsibilities include: • Troubleshooting and resolving complex issues across Microsoft 365 services, including Exchange Online, SharePoint, Teams, and Azure AD. • Supporting hybrid environments and ensuring seamless integration between on-premises systems and cloud services. • Managing escalations from 1st and 2nd line teams and driving incidents to resolution with a focus on root cause analysis. • Implementing and maintaining security policies, compliance settings, and configuration baselines in line with best practices. • Collaborating with project teams on new deployments, migrations, and service improvements. • Staying up to date with Microsoft technologies and advising on strategic improvements to enhance system reliability and user experience.
SDS plays a key role in driving forward Scotland’s economic future through their delivery of the Scottish Government’s economic and skills strategy. SDS helps the skills and learning system to better respond to the needs of the economy and help individuals benefit from a variety of learning and skills development opportunities. I Support three organisations: Skills development Scotland, Scottish Enterprise and Highlands and Islands Enterprise. In my role I offer a wide range of support for these organisations
I provided customers with a quick and accurate service and show sensitivity to their individual needs, both from behind the till as well as in the dining areas. Food Preparation and cooking the wide variety of food we offer involves using a broad range of equipment and tools. I needed to produce orders to a consistently high standard and understand that quality control is vital. Cleanliness and Hygiene requires thorough training in order to maintain our high standards. Before I started, I needed to learn to use a variety of cleaning utensils and chemical cleaning products along with the correct protective equipment.