Birmingham, Michigan, United States
I am a motivated and responsible professional with strong leadership and team-management experience developed through both my academic background and hands-on roles in member services and operations. As the Head Pool Manager at Oakland Hills Country Club, I oversee daily aquatic facility operations, coordinate staff scheduling and training, and ensure a safe, welcoming, and high-quality experience for both members and guests. In this role, I lead a team in a fast-paced environment, manage conflict resolution when needed, and maintain service standards that reflect the expectations of a prestigious private club. During my time at Seaholm High School, I was a student-athlete, playing both Baseball and Football. This helped shape my foundation in teamwork, accountability, communication and time management. I take pride in being dependable, detailed-oriented and proactive within my career. I am always looking for opportunities to continue developing my leadership skills, expand my professional experience, and make a positive impact within strong organizations.
Oversee all operations of a premier country club pool facility, leading a team of 16 lifeguards and 2 assistant managers to deliver a safe, efficient, and high-quality member experience. Combine hands-on leadership with strong operational oversight to maintain top-tier service and safety standards. Key Responsibilities & Achievements: -Lead, schedule, and develop a team of 16 lifeguards and 2 assistant managers, promoting accountability, professionalism, and strong team culture -Maintain active Lifeguard Certification and enforce all safety protocols, ensuring full compliance with health and aquatic safety regulations -Supervise daily operations including staffing, pool readiness, and coordination of maintenance to ensure a clean and safe environment -Act as the primary point of contact for member concerns, consistently delivering excellent customer service and resolving issues effectively -Plan and manage pool events, swim programs, and member activities to enhance engagement and overall club experience -Collaborate with senior club leadership to optimize staffing, improve operational efficiency, and uphold the club’s high standards
- Provide expert product knowledge on Nike footwear, apparel, and technology. - Drive sales through personalized service and relationship-building. - Maintain high visual merchandising and brand presentation standards - Support inventory management and loss prevention initiatives - Collaborate with team members to achieve store sales goals and KPIs - Nominated as January’s MVP
- Managed the pool deck and surrounding beach throughout the summer, dealing with member issues while problem-solving to create a safe environment for members and their children. - Managed and created a schedule of 26 lifeguards - Assigned to ensure pool maintenance was at the highest standard - Lead manager for 4 high-profile swim meets representing Pine Lake - Performed 1-on-1s with the team to achieve 100% membership satisfaction
- Took on administrative roles as a shift leader - Assigned tasks to the team and followed up with precise execution - Took inventory of company merchandise - Our team achieved a #1 member satisfaction rating in the state of Michigan
- Supervised a marina of 58 boats as well as worked closely with Country Club members and their boats, docking, covering, and anything requested from them. - Managed a team of 10 to gain 100% member satisfaction. - Established and supervised checklists for my teammates. - Continuing Lifeguard Certification