United Kingdom
Overall responsibility for all EMEA retained clients. Responsible for:- Owning the overall relationship with clients, which include: Increasing adoption, ensuring retention, and end-to-end satisfaction. Managing Client Onboarding, Technical Enablement and Education Organisational Development - to Advocate Client Requirements Cross-Departmentally Improving & Maintaining Client Renewal Rate Managing Client Implementation & Technical Team for EMEA Clients Develop, Prepare, and Nurture Clients for Advocacy Internal Management of Process Change
•Work alongside a Director of Sales to develop and close new business, from SME’s to Enterprise level brands. •Manage and create new business with existing agency relationships. •Project manage the technical implementation of campaigns.
Red Box Tickets deliver outstanding solutions for advance ticket sales and on-site operations. Red Box offers a one stop shop for consumer exhibitions and events giving you seamless management of your ticketing and access control with a branded end-to-end experience for your customers. • Account Management – Overall responsibility to provide seamless service from event setup and advanced ticket sales to onsite operations and event fulfilment. • Onsite Event Manager- ensured the smooth running of event operations, such as managing multiple visitor entrances and box offices. • Head of Customer Services – managed a team who dealt with customer queries/complaints and ticket sales by telephone and email. • Managed recruitment of temporary staff for events such as the RHS flower shows, National Boat Shows, CLA Game Fair and BBC Good Food Shows.