Bracknell, England, United Kingdom
Working at The Knowledge Academy has reinforced to me that building strong, lasting relationships with our students is the key to their success. My role is to ensure that every client receives the best value for their investment by guiding them toward the most suitable course, with the right level of support and the most effective learning pathways — all at the most competitive price. By doing so, I ensure that each student feels fully supported and empowered, gaining the education they need to grow both personally and professionally.
Sales Development Representative The Knowledge Academy | B2C Sales | Professional Training High-performing Sales Development Representative specialising in fast-cycle B2C sales of training, classroom, and on-site services across the UK and Europe. Operating in a 1-week sales cycle, consistently delivering strong conversion rates, high average order value, and reliable quota attainment. Generated £141,000+ in B2C revenue over the last 12 months against a £15,000 monthly target, averaging 101% attainment since Dec 2025 and ranking in the top 5% company-wide. Best monthly performance reached 166% of target, with a sustained 18% average conversion rate, rising to 26.2% in peak months. Demonstrated continuous performance growth, closing £47,000 in the most recent quarter. Regularly trusted with 100–130 high-intent leads per month and priority opportunities due to consistent closing reliability. Recognised for driving value, achieving the highest average order value in the department (£1,200) and closing multiple high-ticket classroom packages (£4,500+), contributing disproportionately to team revenue. Strong consultative seller with advanced discovery, objection handling, negotiation, and closing skills. Known for controlled, data-led conversations, adapting tone and pressure to buyer profile while maintaining trust and confidence through the close. Operate with high autonomy, minimal oversight, and regularly support coaching of new hires on CRM usage, sales fundamentals, and the end-to-end sales cycle. Tools: HubSpot CRM, call analytics
During my time working at The Marlow Ivy, I have learnt a wealth of skills such as; people skills, the ability to multitask effectively, how to organise a small team to work efficiently as I progressed into a more senior role within the bartenders, in the short time I have spent here I have progressed quicker than anyone else in my department and learnt that I learn best when working with my hands, being able to understand the processes by doing them only once and then relying off muscle memory. This is especially important when making the 227 cocktails that we offer in a fast paced environment, memorisation and practical application is required across the board.
While working at Monty's Bar I have gained a much higher level of social skills, social awareness, co-ordination and speed of work. Taking and completing multiple cocktails at the same time where each have multiple different counts and ingredients that have to be done to a very high standard to keep the companies reputation as a professional cocktails bar and to minimize wastage to keep business up. While learning the cocktails was hard it allowed me to understand how my brain functions and improve my memory through different techniques and training myself. This experience makes me best suited to general bar and cocktail bar work or work in a high paced and fast environments with direct employer to customer work where I will be making conversation and providing assistance to them.