Jack Chen

Director, Senior Technology Executive | Global Financial Services | Global Markets | Retail Banking | Organizational Transformation

Guangzhou, Guangdong, China

About

Dynamic and results-driven senior technology executive with extensive, full-lifecycle experience in the global financial services sector. Proven history of driving complex organisational transformation, technological innovation, and enterprise scale growth within dynamic, high-stakes environments spanning Global Markets and Retail Banking, with a record of leading high-performing, culturally diverse global teams. Adept architect of change and strategic leader recognized for aligning complex technology roadmaps with core business objectives to deliver operational resilience and quantifiable growth. Expertise includes developing scalable infrastructure, optimising system performance, and implementing robust security protocols to ensure compliance and enhance business value.

Experience

  • HSBC (Permanent · 11 yrs 1 mo)
    • Head of Equities & Cross-Asset Financing IT China and Global Head of Client and Market Connectivity
      Dec 2023 - Mar 2026 · 2 yrs 4 mos

      Executive technology leader responsible for global client and market connectivity platforms supporting high-volume, real-time transactional ecosystems across institutional clients, brokers, and exchanges. Accountable for defining platform strategy, governing architecture, and leading modernization and migration initiatives across multi-region environments while ensuring uninterrupted service continuity and strict performance SLAs. Lead an engineering organization of ~300 technologists across regions, operating an end-to-end platform ownership model spanning architecture, engineering delivery, and 24/7 production operations. Drive engineering capability uplift through adoption of DevSecOps, observability, and reliability engineering practices to improve release velocity, platform stability, and operational transparency. Serve as strategic interface between global technology leadership and regional stakeholders, aligning platform evolution with business growth priorities, regulatory requirements, and enterprise standards. Also lead global Technology Risk & Control uplift initiatives, embedding governance, cyber resilience, and automation into engineering workflows and development lifecycles to strengthen platform resilience and audit readiness. Focused on building high-performing engineering teams, scaling leadership capability, and institutionalizing modern engineering practices that enable sustainable platform transformation and long-term organizational maturity.

    • Head of Markets & Securities Services IT China and Head of Equities & Securities Financing IT China
      Jun 2018 - Nov 2023 · 5 yrs 6 mos

      Led the transformation of one of the firm’s largest regional technology centers, repositioning it from a traditional delivery unit into a strategic global engineering hub supporting enterprise platforms and business growth initiatives. Directed a multi-year transformation agenda spanning operating model redesign, engineering capability uplift, and organizational scale-out from ~900 to ~2,000 technologists. Elevated regional ownership from task-based execution to full lifecycle platform accountability across design, build, and run. Established strong partnerships with global business and product leaders, embedding technology leadership directly into planning cycles to ensure alignment between engineering investment and commercial priorities. Defined and executed structured modernization roadmaps transitioning legacy platforms and delivery practices toward cloud-aligned, DevOps-enabled engineering models. Introduced engineering excellence metrics and governance frameworks to improve scalability, delivery predictability, resilience, and business value realization. Built leadership pipelines, strengthened domain expertise, and established a high-performance engineering culture focused on accountability, technical depth, and continuous improvement — enabling the region to operate as a core contributor to global platform strategy rather than a peripheral delivery center.

    • Head of GFX IT China & Head Of FX Prime Brokerage
      Jan 2017 - May 2018 · 1 yr 5 mos

      Appointed to provide global technology leadership for FX Prime Brokerage platforms while concurrently leading the regional GFX IT China organization. Accountable for strategic architecture direction, delivery governance, and production stability across multi-region environments supporting margin risk management and institutional client services. Re-architected core FX Prime Brokerage platforms into API-driven, microservices-based architectures to enhance resilience, scalability, and performance under growing transaction volumes. Strengthened follow-the-sun production support models and institutionalized DevOps practices to materially improve release frequency and operational stability. Led regional organizational transformation initiatives to uplift engineering capability, improve stakeholder alignment, and strengthen execution discipline across global teams.

  • Global Development Operations Manager - Financial Market Solution Delivery at Standard Chartered Bank
    Nov 2013 - Dec 2014 · 1 yr 2 mos

    Established and led a global DevOps transformation program across Financial Markets platforms, embedding Agile delivery practices, CI/CD automation, and continuous improvement disciplines into engineering workflows. Redesigned operating models to reduce release friction, enhance cross-functional collaboration, and improve end-to-end delivery transparency. Played a key role in elevating engineering maturity across distributed teams, laying the foundation for subsequent large-scale transformation initiatives.

  • Bankwest (14 yrs 5 mos)
    • Agile & DevOps Implementation Manager
      Jun 2011 - Jun 2013 · 2 yrs 1 mo

      rove enterprise adoption of Agile and continuous delivery practices across solution delivery and infrastructure domains. Implemented structured transformation programs to enhance delivery velocity, improve transparency, and elevate organizational agility in a regulated banking environment.

    • Software Development Manager
      Apr 2005 - Jun 2011 · 6 yrs 3 mos

      Led high-performing engineering teams delivering mission-critical digital lending platforms within a retail banking environment. Accountable for full lifecycle delivery across design, build, and production support, ensuring alignment with regulatory, performance, and operational requirements. Strengthened engineering standards, stakeholder collaboration, and delivery predictability while supporting business growth through scalable, customer-facing digital solutions.

    • Production Support Team Lead
      Dec 2004 - Apr 2005 · 5 mos

  • PC and Software Engineer at Direct Memory Access
    Jan 1998 - Dec 1998 · 1 yr