Ryde, New South Wales, Australia
IT Systems and Support Engineer with a strong software foundation (C/C++/Java/SQL/HTML), delivering secure and scalable environments across Azure, Microsoft 365, and modern endpoint management. Proven experience supporting clients through complex technical transitions, including on-premises to cloud migration, Microsoft Intune rollouts, remote infrastructure deployment, and end-user training, onboarding, and troubleshooting. Adept at translating technical requirements into practical, reliable solutions. Hands-on expertise in computer hardware and infrastructure, including PC assembly, diagnostics, and repair, as well as IoT and embedded platforms such as Raspberry Pi, microcontrollers, and NAS systems. Experienced with network hardware (routers, switches, printers) and low-voltage systems, including structured cabling, network termination, and hardware installation. Capable of end-to-end fault isolation across hardware, firmware, operating systems, and network layers, with practical skills in soldering, cable fabrication, and on-site equipment maintenance. Graduated with a Master of Information Technology from Flinders University, complemented by a Bachelor of Marketing and a Diploma of Mobile Communication Technology, bringing user-centric thinking and solid wireless and networking fundamentals (TCP/IP, BLE) into solution design and client communication. An active photographer and videographer, specialising in drone/UAV operations, 360° panoramas, landscape, portrait, event and interview coverage, and gimbal-based video production, with a strong ability to translate technical concepts into compelling visual stories. Well-versed in automotive fundamentals and market dynamics, including off-road systems, EVs and hybrids, 4WD architectures, and the global automotive industry landscape. Australian Permanent Resident.
Led the complete setup and development of the company’s IT environment from the ground up, enabling all employees to efficiently use IT systems and devices. Successfully implemented Microsoft Intune for centralised device management, ensuring security and streamlined operations. Provided hands-on guidance and support for employee device setup and usage, boosting overall IT adoption and productivity. Established IT regulations and optimised internal processes to enhance operational efficiency and compliance. Designed and improved network infrastructure, significantly increasing network reliability and performance. Collaborated with cross-functional teams to align IT strategy with business goals, driving digital transformation within the company.
Freelance property visual specialist delivering high-impact real estate media for agents, developers, and property managers. Services include professional interior and exterior photography, cinematic video tours, immersive 360° VR experiences, and aerial drone imaging for land and structure overview. Proficient in creating detailed floor plans to enhance listings with spatial context and buyer engagement. Skilled in post-production, colour grading, and media optimisation across digital platforms. Capable of on-site direction and fast turnaround for residential, commercial, and architectural shoots.
Provided timely and effective IT support to a diverse client base, troubleshooting hardware, software, and network issues. Delivered remote and on-site assistance, adapting quickly to pandemic-driven shifts between remote work and office environments. Diagnosed and resolved technical problems to minimise client downtime and maintain business operations. Assisted clients with setting up and using remote collaboration tools and VPNs during COVID-19 remote work transitions. Maintained strong client communication, ensuring clear understanding of issues and solutions. Collaborated with internal teams to escalate and resolve complex technical challenges.
Provided comprehensive IT support across the company’s automotive departments, including network, hardware, software, and equipment troubleshooting. Conducted regular on-site visits to multiple regional branches weekly to perform maintenance, diagnose, and resolve technical issues promptly. Ensured seamless operation of IT infrastructure to minimise downtime and support daily business activities. Worked closely with supervisors to upgrade and optimise system performance.
Promoted, sold, and provided after-sales support for BenQ products—particularly laptops—at Guangbutun, a major electronics retail hub. Responsibilities included product demonstrations, customer needs assessment, sales negotiation, and technical troubleshooting, ensuring a high level of customer satisfaction and repeat business.