United States
Driven, proactive, and amicable graduate student with a strong background in psychology, education, and biological sciences. Extensive experience with customer service, childcare, and jobs requiring strong interpersonal skills. Bachelors in Psychology at Northeastern University (with honors, class of 2024). Currently an MS/CAGS Student in School Psychology at Northeastern University (class of 2027).
Building substitute (per diem/ half time, Sep. 2023 - Jun. 2024). Main office intern (full time, Jan. 2023 - Jun. 2023). Managed classrooms of diverse students from kindergarten to 8th grade. Effectively managed behavior and maintained a positive and inclusive learning environment. Successfully adjusted teaching methods to accommodate different grade levels and classroom dynamics. Resolved challenges and conflicts in real-time to ensure a smooth classroom experience. Developed strong communication skills through interaction with students and colleagues. Demonstrated flexibility and adaptability in handling unexpected changes in daily schedules.
Hired as Facility Assistant Sep. 2021, promoted to Lead Facility Assistant Dec. 2022, promoted to Building Supervisor Aug. 2023. Manages general operations of two campus gym facilities, completes opening and closing procedures, performs facility rounds, responds to all incidents. Oversees all employees and patrons to enforce gym and university policies. Strengthening skills in customer service, communication, cultural agility, & conflict resolution. American Red Cross CPR/AED certified. First responder to all events during shifts. Recipient of Employee of the Month Award November 2022 & August 2023.
Greeted guests warmly as they entered the restaurant, providing a positive first impression. Managed the reservation system efficiently, ensuring accurate seating arrangements and minimizing wait times. Coordinated with the waitstaff to allocate tables based on reservations and walk-in traffic. Answered phone calls and inquiries regarding reservations and restaurant details. Handled peak dining hours efficiently, balancing the needs of guests and maintaining a smooth operation. Addressed challenges such as seating conflicts or special requests with a positive and solution-oriented approach.
Provides direct support to individual with developmental disabilities, facilitates community integration & inclusion, data-entry & charting experience. Experience with patient advocacy, community outreach, critical thinking, team coordination, & communication with a patient with disabilities to attain valued outcomes.
Responsible for patient intake, recorded patient medical history & course of present illness, communicated patient details to doctor, documented procedures & discussion notes. Performed solo procedures, such as EPATs & medical pedicures, assisted doctor in nail laser treatments, answered patient inquiries in person & over the phone.