Cracow, Małopolskie, Poland
Telecommunications Engineer with great skills of communication and teamwork. I like studying by myself and sharing my knowledge with my coworkers to structure a stronger team, certified in Cisco Technologies and Sonicwall, I implemented different projects about informatic security and Networking in the next sectors: Government Health Financial Education And others.
Security-focused Customer Success Specialist driving enterprise secure access transformation initiatives through Cisco Secure Access (SASE/SSE) aligned with Zero Trust and ZTNA frameworks. * Lead onboarding and adoption of Cisco Secure Access, enabling secure remote access transformation for hybrid workforce environments. * Provide architectural guidance on Zero Trust, ZTNA, SIA, SPA, identity-based segmentation, and policy enforcement models. * Support migrations from competitive SASE/SSE platforms to Cisco Secure Access, modernizing legacy VPN architectures. * Deliver executive and technical presentations on SASE, Secure Access (SSE), Zero Trust, and cloud-delivered security strategies. * Design and document Secure Access architectures, including integrations with SD-WAN, Duo, Meraki, Fortinet, Palo Alto, Cisco Secure Firewall, Sophos Firewall, VPN, and SSO solutions. * Perform deep troubleshooting across networking, identity, cloud-delivered security, and policy enforcement layers. * Act as a trusted technical advisor for secure access and Zero Trust transformation initiatives. * Extensive knowledge of Cisco Security portfolio including ISE, Secure Access, Umbrella, Secure Endpoint, Secure Firewall, Secure Client, VPN, and Meraki.
As a highly skilled Support Engineer with expertise in Cisco Umbrella and Cisco DUO, I am passionate about helping customers overcome technical challenges and achieve their goals. My strong customer service skills allow me to provide exceptional support, ensuring that clients receive the personalized attention and assistance they need to succeed. In addition to resolving customer issues, I work closely with other teams to integrate Cisco's security portfolio into our customers' existing systems, delivering seamless and comprehensive security solutions. I am also dedicated to knowledge sharing and contribute to the development of technical documentation within Cisco. With a proven track record of success in fast-paced and dynamic environments, I am committed to delivering results and driving continuous improvement.
As a Support Engineer with expertise in Cisco Email Security Appliance (ESA), Content Security Appliance (CES), and Security Management Appliance (SMA), I am dedicated to helping customers maximize the value of their Cisco security investments. With a strong focus on customer satisfaction, I provide top-notch technical support and personalized attention to ensure that customers receive timely and effective solutions to their issues. In addition to resolving customer issues, I have experience integrating Cisco's security portfolio into existing systems, delivering comprehensive security solutions tailored to customers' unique needs. I also actively contribute to knowledge-sharing and documentation efforts within Cisco, promoting the continued growth and success of the team.
As a former member of the Cisco CCD Ingenieros team, I played a critical role in leading the implementation of ISO 27001, a standard for information security management. While the project was not fully completed, I advanced the initiative significantly and established a strong foundation for future success. In addition to my work on the ISO 27001 project, I continued to provide exceptional support to customers by promoting best practices in information security and delivering customized solutions tailored to their unique needs. I also contributed to a range of other projects and provided technical support, working collaboratively with my colleagues to achieve our goals and objectives.
As a former Project Engineer at CCD, I played an integral role in delivering exceptional support to clients for a range of leading products, including Cisco, FireEye, Sonicwall, Imperva Incapsula, and Splunk. With a deep understanding of these technologies and a strong commitment to customer satisfaction, I provided timely and effective solutions to client issues, helping to maximize their investment in these critical tools. In addition to my core responsibilities, I demonstrated a high level of proactivity in the areas of threat hunting, malware analysis, and incident response, leveraging my technical expertise and deep knowledge of security best practices to identify and mitigate potential risks. While this was not my primary responsibility, I was always ready to step in and lend my expertise wherever it was needed, contributing to the overall success of the team.
As a former Support Engineer at CCD, I quickly learned the importance of providing exceptional customer service and effective technical solutions to clients. Through my dedication and hard work, I steadily grew in knowledge and expertise, becoming a trusted resource for clients seeking technical support and guidance. During my two years and four months as a Support Engineer at CCD, I worked on various IT projects, providing technical support for clients, and honing my skills in network security and threat protection. My technical acumen and ability to provide high-quality support quickly caught the attention of my peers and management. After gaining several years of experience at CCD, I was assigned to Fundacion Valle del Lili for a period of one year, as an engineer providing support and implementing Cisco's security portfolio. In this role, I worked with a team of professionals to ensure that the hospital's IT infrastructure was secure and highly available while also providing support to end-users. During my time at Fundacion Valle del Lili, I gained valuable experience in a highly demanding and fast-paced environment, honing my technical skills and learning to work collaboratively with diverse teams. I also had the opportunity to gain a deep understanding of Cisco's security portfolio, including advanced threat protection, cloud security, and network security, among others. As a committed and highly skilled professional, I am confident in my ability to deliver exceptional results in any setting, leveraging my strong customer service skills, technical expertise, and deep knowledge of security best practices to help clients achieve their goals and objectives.