Amsterdam, North Holland, Netherlands
Over ten years of experience in Airline Ground Operations. Experience in ground operations, handling customers, handling staff, Airlines and marketing. Excellent communication and customer service skills to develop strong relationships with people at all levels within an organization. A positive attitude and commitment to high standards of personal and professional integrity along with a flexible approach to work, the ability to prioritize workloads effectively and deliver under pressure. Self-motivated and driven to achieve objectives within set deadlines while working individually or as part of a team
Developing, building and maintaining klmloadcontrol.com where all Ground Handling, CLC Handling and Aircraft Weight and Balance information is centralized and klmdcs.com where DSC data is managed for own and partner airlines handled in KLM Departure Controle System
Software testing, analysis, coordination and specification CMB4FM and Ramp FM
Managing and supervising the ground operations and flight dispatch, including budgeting, payroll, statistics, seasonal planning, resource planning, scheduling of ground staff and flight crew, incident reporting and investigation, strategic planning, hiring and outsourcing, Account management for foreign carriers handled by Windward. Mentoring and tutoring of new staff.
Ticket sales, reservation, flight screening, editing, Check-in; prepare general declarations, flight boarding, lost and found. Load planning for all Air Aruba aircraft aiming for maximum payload and optimum use of weight and/or balance at the highest profit.
Check-in passengers and baggage, prepare general declarations, flight boarding, ticket counts, lost and found and baggage tracing