Giuseppe Izzo

Head of Operations & Support | Managing Director | Strategy Execution | Operational Excellence | Performance Management | Partner Management |

Italy

About

International executive focused on operational transformation, large-scale delivery leadership and cost optimization across telecom and digital services environments in EMEA. Over the years I have led complex international operations, global delivery organizations and partner ecosystems, helping businesses improve scalability, efficiency and execution in fast-changing and highly demanding markets. My experience spans operational excellence, outsourcing strategy, resource optimization, managed services and business transformation, with a strong focus on turning complexity into sustainable operational performance. I particularly enjoy building strong teams, simplifying complex operational environments and translating strategy into measurable business results through a pragmatic and people-oriented leadership approach. Interested in advisory, transformation and operational leadership opportunities where international experience, execution capability and organizational leadership can create measurable impact. Main Skills & Capabilities Customer Support Management | Line Management | Partner Management | Fintech | Mentorship | Global Delivery Leadership | Operational Excellence | Outsourcing Governance | IT Transformation | Service Delivery Management | Workforce & Resource Optimization | Managed Services Operations | Strategy | IT Integration | Operations Management | Performance Management | Strategic Cost Optimization | OSS/BSS Transformation | Problem Solving |

Experience

  • Career transition at Career Break
    Apr 2026 - Present · 3 mos

    Supporting organizations on operational excellence, service transformation, and international operations leadership Executive Advisor | Operations & Transformation | Strategic Leadership Transition

  • Ericsson (27 yrs 6 mos)
    • Head of Center of Excellence, MMEA, Mobile Financial Services
      Aug 2023 - Apr 2026 · 2 yrs 9 mos

    • Head of 3PP Management, MMEA, Business Area Digital Services
      Jul 2018 - Apr 2026 · 7 yrs 10 mos

      Responsible for Partnering, outsourcing strategy and 3PP cost control in Business Unit Digital Services (MMEA)

    • Head of Resource Management, MMEA, Business Area Digital Services
      Jul 2017 - Jul 2018 · 1 yr 1 mo

  • System Administrator at Atos Origin
    Jan 1998 - Nov 1998 · 11 mos

  • System Tester at T&I
    Apr 1997 - Dec 1997 · 9 mos