United Arab Emirates
Results-driven Healthcare Operations and Revenue Cycle Management Professional with 17+ years of experience across healthcare administration, insurance operations, medical coding, clinic operations, and revenue cycle management within leading healthcare organizations in the UAE. Currently working in healthcare operations and revenue cycle leadership, managing end-to-end insurance workflows, claims operations, denial management, operational compliance, and cross-functional administrative coordination in high-demand healthcare environments. Proven expertise in: • Revenue Cycle Management (RCM) • Insurance Operations & Claims Management • Denial Management & Appeals • Clinic Operations & Administrative Leadership • Process Improvement & Workflow Optimization • Team Leadership & Staff Development • Operational Reporting & Data Analysis • Healthcare Compliance & SOP Implementation • AI-Driven Healthcare Operations Key achievements include: ✔ Reduced claim rejection rates ✔ Reduced administrative rejection rates ✔ Optimized revenue ✔ Successfully reconciled and recovered insurance claims ✔ Led operational process redesign and billing workflow implementation ✔ Managed high-volume insurance operations ✔ Conducted staff training programs As a Registered Nurse (GNM), CPC-certified professional, and MBA graduate in Hospital Management, I bring a unique combination of clinical understanding, operational leadership, and revenue cycle expertise. Passionate about healthcare innovation, AI in healthcare operations, continuous learning, leadership development, and driving operational excellence through strategic process improvements. Open to connecting with healthcare leaders, RCM professionals, hospital administrators, and healthcare innovators across the UAE and globally.
Lead day-to-day clinic operations, revenue cycle workflows, insurance coordination, and administrative functions within a high-demand aviation healthcare environment. • Supervise and mentor front-line administrative teams across reception, billing, insurance, and medical records operations to ensure operational efficiency and service excellence. • Manage insurance claims while ensuring accurate claims submission, denial management, compliance, and revenue optimization. • Analyze operational and claims data to identify rejection trends, workflow gaps, and process improvement opportunities. • Implemented operational workflow improvements that significantly reduced administrative errors and improved turnaround time. • Develop and implement SOPs, operational guidelines, and compliance procedures to strengthen service delivery standards. • Conduct regular staff training programs for doctors, coders, nurses, and administrative teams focusing on documentation quality, insurance compliance, and billing accuracy. • Act as operational escalation lead for complex insurance, administrative, and patient service issues ensuring timely resolution. • Contributed to operational efficiency improvements, cost reduction initiatives, and revenue enhancement strategies.
• Managed end-to-end Revenue Cycle Management operations including medical coding, billing, claims processing, denial management, collections, and insurance reconciliation. • Led a multidisciplinary RCM team overseeing claims submission accuracy, payer compliance, and operational performance. • Conducted regular training and coaching sessions for doctors, coders, nurses, and front-office teams on documentation quality, coding compliance, and billing accuracy. • Monitored KPIs including denial rates, collection performance, claims turnaround time, and AR trends to support operational decision-making. • Developed SOPs and operational workflows to strengthen compliance, efficiency, and service quality across the revenue cycle department.
• Supervising the OP,IP& Dental claims Submissions and Resubmissions • To manage front line Insurance office • Verification and submission of OP & IP Claims • Coordination with Insurance Companies for new contract and new policies or all other update information regarding the insurance issues. • Providing Insurance Training for all new employees.