Bulgaria
Practical team lead experience; Extended Service delivery knowledge and experience – multiple regions and zones; Proved support experience of enterprise customers – on side and remote;
Manage operational aspects and aligned services with organizational objectives. Coordinated resources, monitored performance, and implemented process policies to enhance efficiency.
Oversaw the daily operations of the technical support team Recorded and monitored the team SLAs, performance and provided reports based on metrics Led and mentored the technical support team Communicated and escalated problems in the operations Interacted with other teams and customers to define requirements Oversaw and participated in tracking, troubleshooting and resolution of issues Participated in development of the Dev Ops by providing knowledge on the products Generated technical notes and documentation, best practices, and procedures Participated in the recruitment and selection process, and trained and mentored the employees Provided constructive feedback and motivated the team members.
Perform LoadRunner Enterprise and Applicating Lifecycle Management SaaS operations
Established a long-term relationship with customers Accelerated customers outcomes through best practice guidance Educated customers on emerging technologies and product innovations Ensure coordination, and guidance for the customer’s major initiatives trough proactive approach Build and provide quarterly report to the accounts regarding product usage, acceleration, and incidents resolutions
Consult and support HPE enterprise customers for LoadRunner and Performance Center
Support HP LR&PC Enterprise Customers
Administering Microsoft SQL Server versions: 2000, 2005, 2008; 2008R2 Managing Database Availability, Storage, Data, Memory, Performance, Migrations; HA/DR solutions