Singapore, Singapore
Results-driven Product & Project Manager with 7+ years of experience spanning enterprise platform delivery, AI product development, agile business analysis, and PMO execution. Currently at HTX (Home Team Science & Technology Agency) leading the pilot of an AI-driven enterprise knowledge product platform, with strategic plans to scale adoption across multiple operational departments. Additionally supporting the delivery of a large-scale enterprise content and collaboration system agency-wide. Former Accenture specialist with deep expertise in requirements gathering, stakeholder management, backlog ownership, Scrum facilitation, and end-to-end project execution across public sector and global enterprise transformations. Certified PSM I, AWS Cloud Practitioner, and Google Project Management Professional. Fluent in bridging business and technology.
• Lead the pilot and deployment of enterprise AI solutions to optimize internal information accessibility and data retrieval. • Drive the strategic scaling and adoption of core platforms across business units to enhance operational efficiency. • Manage cross-functional stakeholder engagement, translating technical capabilities into clear business value to secure leadership buy-in. • Support large-scale enterprise platform transformations, ensuring standardized workflows, robust governance, and strict security compliance.
Business Analyst (Senior Analyst – Specialist) In a Public Service Sector multi-year Application Modernisation & Cloud Transformation Agile Scrum Methodology Project ($200M+), contributed to migrating a legacy on-premises monolith to a cloud-native, microservices architecture. • Led requirements elicitation across UI, use case, interface, and process flow documentation; ran technical analysis sessions to bridge development teams and non-technical stakeholders. • Owned the product backlog in Azure DevOps — refining user stories, defining acceptance criteria, and facilitating sprint ceremonies with Product Owners. • Acted as Test Lead for Full Integration Testing, coordinating cross-squad validation of end-to-end business flows; led SIT case creation and execution with SQL-based test data preparation. • Designed UI screens in Figma through iterative Product Owner feedback; managed change requests from impact assessment through Change Review Board presentation. • Developed training materials and delivered instructor-led sessions for system go-live; mentored incoming Business Analysts on onboarding and best practices.
Project Management Analyst (Analyst – Senior Analyst) In a Global Explosives & Mining Resources multi-year SAP S/4HANA Business Transformation Implementation (57+ countries, Waterfall methodology), supported programme governance and delivery across a complex, large-scale rollout. • Planned, created, and tracked multiple project plans and Change Request trackers using Microsoft Project and SharePoint. • Facilitated CR Waves Simulation and Prioritisation workshops with senior stakeholders to identify high-criticality changes, forecast resource usage, and project finish dates. • Generated and presented critical weekly programme reports (S-Curves, status reports, late task reports) to leadership; automated reporting via VBA and advanced Excel, significantly improving team efficiency. • Coordinated between onshore and offshore teams to gather change request updates and assess downstream impact on project workplans.
• Proposed recommendations to improve customer service process efficiency without degrading customer satisfaction, as part of a student consulting engagement.
• Supported PMO functions including leadership report generation, S-curve reporting, and project plan governance. • Tracked change request implementation in Microsoft SharePoint; governed deliverables check-in/check-out. • Tested and debugged Excel macros for data analysis to support project reporting.