Valenzuela, National Capital Region, Philippines
Led a team of 15 members in the customer service department, improving overall team performance through effective coaching and mentoring,. Developed and maintained performance metrics, providing regular feedback and conducting performance review to ensure continuous improvement. Resolved conflicts within the team, fostering a positive and productive work environment.
Provided exceptional customer service to telecom clients, addressing inquiries related to billing, service plans, and technical issues. Educated customers on new products and services. Utilized CRM software to track and manage customer interactions, ensuring timely follow-up and resolution.