Sydney, New South Wales, Australia
- Drive end-to-end strategic initiatives from planning through to execution and post-implementation performance monitoring, ensuring alignment to business targets and growth objectives. - Develop portfolio analytics and client insights to help sales teams better understand client activity, transaction trends, utilisation patterns, and revenue opportunities. - Identify revenue leakage across client portfolios and work collaboratively with stakeholders to rectify missing income and optimise revenue capture. - Partner closely with the Head of Sales and senior business leaders monitoring business performance, pipeline momentum, asset movements, forecasting and key commercial risks. - Support business restructuring and operating model transformation initiatives through detailed analytical assessment, transition planning, and execution support. - Leverage data analytics and MI reporting to identify new business opportunities, including new-to-bank and new-to-trade client acquisition opportunities, enabling frontline sales teams to drive targeted growth. - Lead the coordination and delivery of national business events and communications, including quarterly town halls and performance presentations for local, regional, and global leadership audiences. - Collaborate with external consultants and internal stakeholders to drive sales effectiveness initiatives and embed desired sales behaviours across the business. - Provide business and technical guidance for major system upgrades and migration initiatives in partnership with services teams.
Partnered with Australian brands across healthcare, beauty, and hospitality sectors to develop tailored social media content and paid campaign initiatives targeting the Chinese consumer market. - Developed culturally relevant content tailored for Chinese social media audiences. - Supported paid digital campaigns and brand awareness initiatives across beauty, healthcare, and hospitality sectors
Founded and lead a boutique wedding and event styling business specialising in bespoke floral design and curated celebrations across Sydney and regional NSW. - Lead end-to-end client engagement from concept development and creative direction through to on-site execution and delivery. - Design personalised floral styling and event concepts tailored to weddings and intimate private celebrations. - Manage all aspects of the business including client consultations, budgeting, vendor coordination, logistics, sourcing, and leading teams for event setup. - Build strong client relationships through a highly personalised and detail-oriented approach. - Successfully grow the brand through quality works, client/venue referrals, and social media presence.
Provided specialist support across Corporate Guarantees and Standby Letters of Credit, with expertise in ICC Uniform Rules for Demand Guarantees (URDG 758), transaction structuring, SWIFT processing, and claims handling. - Authorised Guarantee documentation while maintaining strong risk controls, service quality, and timely delivery. - Supported complex transaction enquiries, operational issue resolution, and fee investigations. - Managed relationships with key corporate clients, providing product support, trade account maintenance, and client training. - Built strong client relationships through proactive support and high service standards.
Identified process gaps and operational issues, providing recommendations to improve procedures and workflow efficiency. Supported management throughout a major system upgrade initiative, leveraging experience from Australia as the pilot site. Delivered knowledge sharing and training sessions to support team transition and adoption of new processes.