Israel Espinosa

Business Engagement Manager, IT Delivery, Service Desk, & Project Manager

Miguel Hidalgo, Mexico City, Mexico

About

SCRUM Master. Client Management. People Management. ITIL Certification v3. COBIT v5. Service Desk Manager Certification. SCRUM Foundations. Process Management Project Management. Customer Service. IT Governance & Coaching Consulting.

Experience

  • IT Regional Business Engagement Manager at gategroup
    Apr 2024 - Present · 2 yrs 3 mos

  • Coordinador at El Puerto de Liverpool
    Sep 2022 - Apr 2023 · 8 mos

    Responsable del Service Desk IT y Procesos de Incidentes

  • Gerente Mesa de Servicios at Gentera
    May 2019 - Sep 2022 · 3 yrs 5 mos

  • IBM (5 yrs 6 mos)
    • Client Management Project Manager
      Sep 2017 - Feb 2019 · 1 yr 6 mos

    • Team Leader
      Sep 2013 - Oct 2017 · 4 yrs 2 mos

      Service Desk Delivery Team Lead for Heineken Project Management Customer Service Coaching and Leadership

  • IT Governance and Ops Consultant at Kimat Grupo Scanda
    Apr 2012 - Sep 2013 · 1 yr 6 mos

    IT Governance Consulting & Ops Management Coaching & Mentoring Consultant