Federal Capital Territory, Nigeria
I’m a friendly and empathetic communicator who enjoys helping people solve problems. I’m super excited to apply for this position because it aligns perfectly well with my passion for providing excellent support and creating positive experiences for customers. With a strong background in customer service, I’m confident in my ability to actively listen, understand and troubleshoot, and clearly guide users, especially when things get tricky or difficult to understand. I can deliver with little to no supervision , Fast learner, and always focused on making things easier for others.
Organize and train sales agents twice a week for improved performance and handle their questions and feedback. Leading a sales team to sell the bank’s products and image to customers and strategically following up on them. Contributing to the company’s highest customer satisfaction rate from my professionalism. Resolve customers complaints and ensure calls are handled in a professional and prompt manner. Collect feedback from customers and channel it to the appropriate department for action. I run advertisement and organize weekly presentations at different organizations to boost sales and team performances. I summarize and submit weekly reports to my agency manager which is then forwarded to my regional branch manager.
I respond to guest’s complaints expertly. I organized sitting arrangements during weekly services and events. I participated in strategic service navigation to ease crowd control during services and events.
I executed organization brand and product marketing to increase monthly sales of endowment policy from 40% to 52% in six months. I organized daily meetings with clients to advertise our investment policies alongside our savings policies covering 10 clients daily with an average 15% buy in rate weekly. Directly interacted with more than 20 customers daily in resolving their complaints and answering their inquiries. Collaborated with other team members to ensure the full customer support lifecycle is covered daily. Welcome customers into the organization and guide them in whatever they are in need of. Tracked and reported top customers complaints with information about frequency and severity. Advised senior management on customer service resolution metrics and customer pain points.
Performed various administrative functions including delivery post, filing paperwork, starting packages, stationeries, and bookkeeping. Respond to calls, emails, typing exam questions, newsletters, inputting results, and other memos. Giving orientations, interviewing and coordinating new students through admission processes. Ensuring efficient, clear and effective communication skills, both written and verbal on all tasks. Attending to guests, arrange meetings and coordinating office affairs in line with the management requirement.