Riyadh, Saudi Arabia
Transformation-focused Program Manager with 8+ years of experience leading enterprise initiatives that drive modernization, operational efficiency, and revenue growth. I partner with executive stakeholders to deliver complex, large-scale programs across cloud transformation (AWS and Azure), data center modernization, application development and deployment, and enterprise network transformation. My areas of expertise include on-prem and cloud data migrations, infrastructure upgrades, and end-to-end delivery of connectivity solutions such as LAN migrations, fixed connectivity, SD-WAN, and unified communications. I have led programs involving multi-site environments, legacy-to-cloud transitions, and critical infrastructure modernization, enabling improved scalability, performance, and cost optimization. I also bring experience in Agentic AI rollout and AI adoption balancing strategic oversight with disciplined execution, proactively managing risk while accelerating delivery translating strategic initiatives into measurable outcomes
- Lead service delivery at assigned EMEA customer accounts for Cloud Onboarding, Cloud Data Migrations, and infrastructure engagement. - Apply industry-standard Project Management principles and Teradata technical Best Practices to effectively lead engagements. - Align and manage various resources including Data Center teams, Teradata Account Team, Service Experience Managers, Global Support Organization (GSO) Teradata Change Control, Teradata Engineering, Teradata Cloud Operations, BAR/DTU Consulting, Consulting COE’s, and 3rd-Party Service Providers. - Establish comprehensive project plans with clear timelines, communication strategies, resource allocation, risk mitigation approaches, and best-practice artifacts to ensure exceptional Customer Satisfaction Experience. - Lead project teams and oversee deliverables from cross-functional teams, ensuring effective communication of progress and decisions to customers. - Ensure resource availability according to agreed timelines.
Manage high complexity projects with cross functional impact across a number of technical systems, domain areas, System Integrators and Third Parties to improve Vodafone UK IT platforms and tools driving innovation in how Vodafone UK deliver new products and capabilities to our customers and the rest of the business. Responsibilities: End to end management and delivery of new IT capability or enhancements. Delivery of outputs that achieve defined project business case benefits and for ensuring delivery is to the required standard of quality and within the specified constraints of time and cost. Manage senior business stakeholders and influencing on the future direction of the function Manage the direction, priorities, scope and plan for the project, working with Release Managers and to realise maximum benefit for key stakeholders. Leading a team of engineers who enable the execution of Vodafone ambitious projects portfolio and deliver a fantastic user experience.
Coordinating project activities across multiple workstreams Managing relationships with stakeholders and ensuring their needs are met Overseeing project documentation and maintaining accurate records Developing and maintaining project roadmaps and plans Tracking project dependencies, risks, issues, and assumptions Managing budget and spend, ensuring financial goals are met Communicating effectively with internal and external stakeholders Organizing and leading internal/external project meetings and ensuring actions are executed
Act as a remote customer advocate to champion specific customer needs in collaboration with field team by participating in and leading conference calls with customers Knows their audience and articulate accordingly. Apply technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices. Use operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments. Systematically gather relevant information and analyze a broad range of factors while working to diagnose and resolve issues. Determine which tool(s) to use to resolve issues including running tests and be able to identify when deviation from the available troubleshooting tools and documents is appropriate. Apply systems analysis techniques and procedures to determine hardware or software systems functionality. Effectively communicate procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Reviews technical solutions and write knowledge base articles to be used in future troubleshooting. Assesses when it is necessary to engage or escalate to more senior resources to resolve more complex issues. Manage own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers. Mentor and/or coach other TSEs with customer handling tips. Maintain a "closed-loop" communication style that ensures proper and consistent documentation in case notes; assuring all appropriate individuals are notified of ongoing issues and problem resolution status.
Provide technical point of contact for incidents of customers. Own the resolution and troubleshooting responsibility of the reported customer incidents either solely or with the intervention of other teams or experts within the time frame agreed with the business ( i.e IPVPN and Cisco IP telephony services ). Diagnose fault-related incidents by effectively utilizing software diagnostics and other network utility programs. Perform technical escalations to different problem management teams in line with the company's procedure and case excellence policy.