6th of October, Cairo, Egypt
- Senior Leader of the room’s division leadership team. - Demonstrate a commitment to personal guest service excellence - Ensure that guest and colleagues concerns are resolved in a professional and timely manner - Effective recruitment, selection and training for all positions within the dept. - Establish effective goals, measurements and action plans for the department in all pillars, GTMS (associate engagement Survey), SALT (Guest Satisfaction Survey ), Hilton Honor Enrollments
Achievements - Joined the Pre-opening Phase - Participated in the committee of the rooms snagging. - Participated at the Conversion phase to St. Regis - Set up all the front office PMS configurations, (GXP, Mobile guest service –etc.) - Achieved the goal with the team 1st place at KSABE Marriott BONVOY enrollment in May 2022 - Achieved the goal with the team 2nd place at KSABE Marriott BONVOY enrollment in June 2022 - Achieved the goal with the team 1st place at KSABE Marriott BONVOY enrollment in July 2022.