Jiddah, Makkah, Saudi Arabia
Hospitality is more than managing hotels. It is about building high-performing teams, protecting profitability, and creating sustainable value for owners and guests. With over 24 years of hospitality experience, including General Manager and multi-property leadership roles in Saudi Arabia, I bring extensive experience in hotel operations, commercial performance, revenue management, cost optimization, and guest satisfaction. My background spans city hotels, multi-property operations, and the dynamic Hajj and Umrah hospitality markets of Makkah and Jeddah. I believe successful hotel leadership is measured not only by occupancy and revenue, but also by GOP performance, operational discipline, team development, and long-term asset value. My professional focus is on Hotel General Management, Area Management, and Cluster Hotel Operations across Saudi Arabia
Directed all aspects of hotel operations for a 350-room property in Makkah, ensuring exceptional guest experiences, operational efficiency, and strong financial performance. Led the hotel through multiple Hajj and Umrah seasons, managing high occupancy periods, optimizing resources, and maintaining the highest standards of hospitality and service quality. Key Achievements & Responsibilities: * Successfully managed hotel operations during Hajj and Umrah seasons, handling peak occupancy and large-scale guest arrivals. * Drove revenue growth through effective sales strategies, market positioning, and business development initiatives. * Developed relationships with travel agencies, tour operators, corporate clients, and pilgrimage groups to increase occupancy and revenue. * Oversaw budgeting, forecasting, cost control, and profit optimization. * Led and developed cross-functional teams to deliver outstanding guest satisfaction and operational excellence. * Implemented strategies to improve service quality, guest retention, and online reputation scores. * Ensured compliance with hospitality regulations, health and safety standards, and company policies. * Managed all hotel departments, including Front Office, Housekeeping, Food & Beverage, Engineering, Sales & Marketing, and Finance. Key Result: Generated significant sales and revenue growth while maintaining high occupancy levels and delivering successful operations throughout the Hajj and Umrah seasons.
Rooms Division Management, Hospitality Consulting and +2 skills
Rooms Division Management and Hotel Contract Negotiation
Responsible for the strategic leadership, operational excellence, and financial performance of a portfolio of seven 4-star hotel properties in Jeddah. Leading hotel management teams to ensure consistent service standards, profitability, guest satisfaction, and brand compliance across all properties. Key Responsibilities & Achievements: * Directed the operations and performance of seven hotel properties, ensuring alignment with corporate objectives and brand standards. * Drove revenue growth and profitability through strategic planning, sales initiatives, revenue management, and cost optimization. * Provided leadership, coaching, and performance management to General Managers and department heads across the portfolio. * Developed and implemented operational strategies to enhance guest satisfaction, service quality, and market competitiveness. * Monitored financial performance, budgets, forecasting, and key performance indicators (KPIs) for all properties. * Strengthened relationships with corporate clients, travel partners, government entities, and key stakeholders. * Led pre-opening, repositioning, and operational improvement initiatives where applicable. * Ensured compliance with hospitality regulations, quality standards, health and safety requirements, and company policies. Key Result: Successfully managed a multi-property portfolio of seven hotels, driving sustainable revenue growth, operational efficiency, and strong guest satisfaction while maintaining consistent brand standards across all locations.