Dublin, County Dublin, Ireland
• Researching and resolving recruiting delays through Delivery & TA. • Root cause recurring problem areas (systematic or behavioral) • Documenting system of record with detailed notes on status of resolutions/process improvements • Communicating status updates and appropriately escalating issues and opportunities to meet the needs of clients and customers • Assisting with projects, as needed • Following standard policies and procedures for resolving problems and responding to the customer in a timely manner • Collaborating with Business Service and Functional Leaders to identify and prioritize needs • Leading process improvement projects, both internally and at customer sites • Measuring and reporting project results to leadership at all levels • Coaching less experienced project leaders • Analyzing data sets to identify key business insights • Presenting recommendations to leaders in a compelling way • Driving adoption of Operational Excellence techniques by stakeholders
• Organizing Facebook’s New Hire Orientation and providing in-the-room support during the 2-days event • Managing venue reservations and logistics for all training sessions • Managing program materials and swag (inventory ordering, managing storage, delivering to classroom) • Configuring learning sessions, ensuring attendance tracking and exporting raw data from Learning Management System (LMS) • Providing support to learning participants, in person or through ticketing system (Salesforce) and email • Maintaining up-to-date all process documents • Closely cooperating with Facilitators, Presenters, Program Managers and all cross functional teams (Facilities, Events, Logistics, IT, AV, Culinary)
Working for our clients Facebook, Google, Workday, e-Bay, Uber, Docusign etc. Responsibilities: • Heavy scheduling of interviews in any time zone, in a very fast paced environment; configuration of diverse types of video call software, meeting rooms booking in any location • Organizing interview assessment centers when need be, escorting visitors and ensuring successful conduct of the event • Administration of sensitive and confidential information, such as interview feedback, background check process, references, offer letter initiation, internal moves, approval process, provisioning • Administration and daily usage of the Applicant Tracking System (ATS), Quip and Microsoft Teams • Maintaining communication and ensuring excellent candidate experience • Close cooperation with all Clients, Hiring Managers, Service Delivery, Human Resources and other Vendors Key Achievements: Forged strong relationships with all Stakeholders Obtained a very high rate of candidate engagement, by providing clear instructions, support, advice and constant updates throughout the process Excellent in crisis management; handling of last minutes cancellations, technical issues, onboarding issues Well able to work autonomously, take initiatives and handle various escalations; with local manager being on maternity leave, have operated for over a year with support only from the US manager Documented, for the 1st time, every process of the Talent Acquisition EMEA APAC and trained all team members (Recruiters and other Coordinator) on various topics Created a “Talent Acquisition Flow Chart” for all Managers and Leads, as a step-by-step guide for the whole hiring process; delivered trainings to all Managers and Leads Started, on own initiative, the Onboarding Project, in cooperation with HR Manager and Service Delivery Manager, in order to create a unified onboarding process for all new hires Awarded as “Employee of the Month”
Responsibilities: • Managed front Office and delivered direct sales of premium travel services • Acted as tour guide on day trips and escorted customers in various activities Key Achievements: Raised 200% last season's sales of the luxurious services by challenging customer thinking Improved customer satisfaction from 81% to 95%, as marked on the surveys, by forging strong synergies with 2 major holiday providers Increased 30% the online reservations by creating and administrating the company's social media (Facebook, Instagram and Linkedin), on own initiative Successfully trained-on-the-job and coached 2 interns Awarded as Best Employee of the Season