Delhi, India
As an Associate - Data Strategy at MongoDB, I work with data-driven insights to help stakeholders optimize their performance and achieve their goals. I leverage my analytical skills and attention to detail to deliver high-quality solutions and recommendations. I also collaborate with cross-functional teams and stakeholders to ensure alignment and integration of data strategy and insights across the organization. Before joining MongoDB, I was a CX Quality Operations Associate at Amazon, where I supported the launch of the new Amazon Go store in the United Kingdom. I used newly created tools and standardized work processes to enable an exceptional customer experience and solve customer problems with 95% accuracy. I was promoted to a higher position within six months because of my quality input and exceptional performance. I also have experience in social media marketing, finance, and human resources from various internships and volunteer roles. I am pursuing Master of Business Administration degree from the Institute of Management Technology, Ghaziabad, where I majored in Business Administration and Management. I also have a Bachelor of Business Administration degree from Maharaja Surajmal Institute. I have earned multiple certifications in digital marketing, project management, and spreadsheet modeling from Google, Coursera, and Harvard Business School. I am passionate about learning new skills and technologies and aspire to become a leader in data strategy and insights.
As a CXQO Associate, I work behind the scenes to perform operational work that helps solve a specific set of customer problems with 95% accuracy. I use newly created tools and standardized work processes to enable an exceptional customer experience. My role is related to improving processes and providing support related to the technology of Amazon Go. Part of the launch of the new amazon go store in the United Kingdom. Promoted to a higher position within 6 months because of quality inputs and exceptional performance as an Associate.
Point of contact of engagement activity organizing team.
Scheduled interviews and recruited new employees to fill job vacancies and add talent to the department. Interviewed hundreds of applicants. Updated and maintained human resources records with new employee details, and changing personal details. Helped address and resolve employee and operational issues with compliance, benefits, and policies. Maintain a healthy account of all the team members at Vrikshit and act as a bridge between various teams at Vrikshit Foundation.