Jaipur, Rajasthan, India
I am an Analyst L2 at Wipro with 3 years of experience in delivering data-driven insights and IT service management solutions. I specialize in working with ServiceNow, along with strong expertise in data analysis, reporting, and business intelligence. My experience includes analyzing complex datasets, building reports and dashboards, and supporting business operations through platforms like ServiceNow, SQL and Excel. I collaborate with stakeholders to optimize processes, improve service delivery, and enable data-backed decision-making. I am passionate about problem-solving, process automation, and leveraging ITSM platforms like ServiceNow to improve efficiency and client outcomes. Currently, I am also exploring advanced analytics and cloud technologies to further expand my skill set. Outside of work, I enjoy learning new tools, sharing knowledge, and staying updated on emerging technologies.
Assisted in analyzing business requirements and supported the development of effective solutions. Worked with ServiceNow, SQL, Excel, and SharePoint to create reports and dashboards for business insights. Contributed to IT Service Management (ITSM) activities including ticket handling, incident resolution, and documentation. Collaborated with cross-functional teams to streamline processes and improve operational efficiency. Gained hands-on experience by contributing to the ABB Project, enhancing practical knowledge of enterprise IT systems.