Noida, Uttar Pradesh, India
Ownership - Majorly handled HR data Maintenance processing, All Data Related Issues, Qualified Status Change, COBRA, DBP, FMLA, Age out Dependents,Active payroll, Retiree coverage's, Severance, Life insurances and other projects. • Other Projects - Health Saving Account, Flexible Spending Account, and Retirement. • Handling Escalated Tickets. • Identifies the root cause of the issue and if necessary created a task for the tech team to resolve the issue. •Working on Live chats with employees. • Transitioned and handled several processes, trained OCP's on projects. • Manual calculation of coverage rates from the pricing sheet and requirements given by the client. Identifies and communicates process improvement opportunities. • Provide answers to the client questions/escalations. • Responsible to identify and address training needs in team. • In-depth study of client requirements and plans and monitoring the different processes. Ensures operational processes are run to schedule, processed completely and SLAs are met. • Reviewing, improving and creating SOPs for different processes and activities.