Gurugram, Haryana, India
Master of Technology - MTech focused in Computer Science from Birla Institute of Technology and Science, Pilani. • Extensive experience in Production Support, Incident management, Problem management. • Hands-on experience in SQL, UNIX, AUTOSYS, UDeploy, ITRS, Service now. • Capable of working directly with onshore clients from various countries and providing production support • Strong background in financial application support and enterprise level system administration tools, techniques, and data analysis. • Strong SQL knowledge, Oracle, SQL Server, MongoDB understanding. • Experienced with cross-team collaboration and incident/problem/change management process. • Excellent communication abilities in both customer support and technical areas, and team leadership. • Good work ethic, diligent, independent and goal-oriented.
• Led incident triage, root cause analysis, and recovery for high-severity events across distributed systems. • Monitored system health using tools like Splunk and Grafana, implementing auto-alerting for efficient escalation. • Collaborated with development and infrastructure teams to enhance system performance and streamline daily operations.
• Supported L2/L3 applications through requirement analysis, development, deployment, and monitoring. • Developed and maintained strong relationships with business end users and stakeholders. • Designed applications using PowerBuilder and Sybase while adhering to SDLC processes. • Participated in code reviews, test case reviews, and release strategy planning.
• application version upgrade requirements gathering, analysis, and documentation to enhance system functionality. • Assisted in integration testing, system testing, and User Acceptance Testing (UAT) to ensure smooth program execution in production. • Managed deployment and version control using Odyssey and Scrum methodology, adhering to defined deployment practices.