Pune District, Maharashtra, India
Views on LinkedIn are personal. Head of Product Management | Innovator | MBA in Marketing As a seasoned product leader with over a decade of experience in the healthcare and technology sectors, I have a proven track record of driving innovation, enhancing customer experience, and delivering substantial business growth. At Bajaj Finserv Health, I led the development of a top-rated SaaS Doctor PMS software, now utilized by over 20,000 doctors. I also significantly boosted in-clinic and teleconsultation conversions during the COVID-19 pandemic and implemented ChatGPT-based automations to reduce user complaints.Previously at Paytm, I successfully launched multiple high-impact products, including a gaming platform and the Paytm wallet in Oman, which saw rapid market adoption. I also conceptualized a loyalty program for Coca-Cola, impacting over 1 million users.I am passionate about leveraging my expertise to help organizations achieve their product goals. Additionally, I am open to consulting projects where I can provide strategic guidance and innovative solutions in product management.Let’s connect to explore how we can drive the future of product management together.
• Led a team of 8 PMs and a 36-member cross-functional squad, driving product strategy across multiple healthcare modules. • Boosted prescription adoption by 256 percent, establishing it as a core north-star metric. • Co-created India’s first UHI & ABHA-integrated doctor platform in collaboration with the Government of India. • Improved app rating from 3.8 to 4.7 by addressing UX gaps, reliability issues, and high-friction journeys. • Increased customer conversion from 0.5 percent to 4.2 percent and lifted DAU by 200 percent for a 10M+ user platform. • Automated customer queries using AI voice and chatbots, reducing call-center costs by 70 percent. • Improved end-to-end consultation and prescription funnels by reducing drop-offs across booking, fulfilment, and follow-up journeys. • Mentored PMs and introduced structured roadmap reviews, experimentation, and outcome-focused execution. • Strengthened platform stability and release quality through better prioritization, pre-release validation, and cross-team alignment.
As a Lead Product Manager at Bajaj Finserv Health, my responsibilities encompass a range of critical functions: Product Vision and Roadmap: I am responsible for defining and communicating the strategic vision for our product portfolio. This involves understanding market dynamics, customer needs, and business goals to create a comprehensive roadmap that guides product development and enhancements. Funnel Analysis and Conversion Optimization: I analyze daily funnels and conversion rates to identify areas for improvement in our user journey. By leveraging data-driven insights, I optimize the conversion funnel to maximize conversion rates, improve user experiences, and drive business growth. User Experience Enhancement: Enhancing user experiences is a core focus of my role. I conduct user research, gather feedback, and collaborate with design and development teams to implement improvements that increase user satisfaction, engagement, and retention. By continuously refining our B2B and B2C applications, I ensure that they meet the evolving needs and expectations of our diverse user base. Team Leadership and Collaboration: As a leader, I guide and inspire a team of product professionals to deliver exceptional results. I provide mentorship, foster a collaborative work environment, and empower team members to unleash their full potential. By promoting innovation, accountability, and cross-functional collaboration, I drive productivity and ensure successful delivery of product initiatives. Stakeholder Management: Effective stakeholder management is essential for aligning product strategies with business objectives. I work closely with internal stakeholders, such as executives, marketing, sales, and customer support teams, to gather requirements, prioritize features, and ensure alignment. By maintaining strong relationships and open communication channels, I ensure that our product initiatives deliver value to our customers and drive business growth.
My hustle included below projects/products 1) Product and Marketing Consulting for start-ups 2) Munapha - A Queue management and Payment tracking SaaS app for small businesses. 3) Citygo - App for travellers to help them explore new cities 4) Child safety app - To help parents track their kids and ensure their safety. DM me if you wish to build a kick-ass mobile app.
Conceptualized a Wallet application, a Gaming OTT platform and a Loyalty Platform. Product Management • Define the overall product strategy and roadmap for the digital and loyalty apps. • Oversee the development and delivery of digital products such as mobile website, Android & IOS Apps. • Convert marketing needs into features & get developed from technology. • Perform continuous fine tuning in the msite, android & IOS app. • Working closely with cross functional teams like technology and sales team. Data Analytics & Customer Retention • Finding methods to retain a customer & decrease churn rate through multiple channels • Responsible for customer engagement and retention using advanced analytics and conversion optimisation • Analyzing data and customer journey to enhance user experience and improvise the applications Customer Success • Regularly analyzing the competitive landscape to deliver products that differentiate us in the market • Identifying the market gap and mapping the customer pain point to conceptualize the best of product • Devise & execute go-to-market & growth strategies for mobile site, Android app & IOS app across channels. • Build & maintain relationships with alliances & business partners
Strategic Alliances, Business Development , Corporate Tie ups, Mobile Marketing
Almost 3 years of experience as a product lead and well versed with various phases of software testing life cycle. Have good interpersonal, communication and people management skills. Passionate about delivering results and have always demonstrated passion for technology innovation and software engineering.