Isaiah Caba

About

Customer-focused Account Manager and Customer Success professional with 5+ years of experience managing global SMB to Enterprise portfolios across SaaS and BPO solutions. I specialize in owning post-sale relationships, driving renewals/expansion and aligning executive stakeholders around measurable business outcomes. Enterprise WLA Software (SaaS and On-Premise) • Workload Automation • Managed File Transfer BPO Software and Services • Accounting • Data Capture/Entry • Utility Bill Management • Business Process Consulting RPO Software and Services • Recruitment Process Consulting • Programmatic Advertising Major: Bachelor of Science in Marketing Minor: Communications

Experience

• Senior Account Manager at GoToro
  Jul 2025 - Nov 2025 · 5 mos

  •NEPQ Certification

• Account Manager at ARDEM Incorporated
  Aug 2023 - Jul 2025 · 2 yrs

  •Founding AM for ARDEM Incorporated (BPO/FA) •AM Team Lead and Mentor

• Redwood Software (2 yrs)
  • Account Manager
    Jun 2022 - Jun 2023 · 1 yr 1 mo

    •MEDDPICC Certification

  • Senior Sales Development Representative / Market Research Assistant
    Jul 2021 - Jun 2022 · 1 yr

    •Founding SDR for Redwood Software (WLA/FA/MFT) •SDR Team Lead and Mentor •2021 Q3 “X-Factor” Employee Award

• Sales Development Representative at Advanced Systems Concepts, Inc.
  Nov 2019 - Jun 2021 · 1 yr 8 mos

  •Founding SDR for Advanced Systems Concepts, Inc. (WLA/MFT) •Acquired by Redwood Software

• Head Waiter at Lake Mohawk Country Club
  Jan 2012 - Aug 2019 · 7 yrs 8 mos