Arlington, Virginia, United States
Highly motivated, detail-oriented professional with experience in Human Resources, Recruiting, and Customer Service areas building and maintaining positive relationships with employees and customers and supporting administrative and HR processes in retail and nonprofit environments. Excellent communication, interpersonal, leadership, time management, multitasking, problem-solving, and organizational skills. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and ADP software. Certificates in Foundations of Project Management and Mental Health First Aid. Fluent in English and Portuguese.
• Manage full cycle recruiting process, including reviewing resumes, phone screening candidates, developing job descriptions, negotiating job offers, and organizing start dates. • Assist with entering and updating employee information in ADP system and maintaining HR files. • Organize and coordinate new employee orientations, onboarding, training, and performance evaluations. • Maintain employee confidence and protect operations by keeping human resource information confidential.
• Support all aspects of retail management operations, including customer service, inventory management, merchandising, staffing, training and development, sales, and financial management initiatives. • Deliver high-quality customer service by answering questions and resolving issues in a professional and friendly manner.
• Participated in leadership program based on UN SDGs, working with mentor to plan, organize, and execute “Trivia Night” fundraiser for the college’s Emergency and International Students Fund. • Successfully raised 60% of the total fundraising goal by developing and distributing promotional marketing materials. • Assisted with event logistics and setting up on the day of the event to ensure a smooth event execution.